Practice Free 220-1202 Exam Online Questions
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists.
Which of the following is the most likely way to resolve the issue?
- A . Updating the failed software
- B . Registering the smartphone with an MDM solution
- C . Installing a third-party client
- D . Clearing the cache partition
A
Explanation:
After a major OS upgrade, existing applications often require updates to maintain compatibility with new APIs and system libraries. Updating the corporate email app to its latest version ensures it’s built against the updated OS and can launch properly.
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists.
Which of the following is the most likely way to resolve the issue?
- A . Updating the failed software
- B . Registering the smartphone with an MDM solution
- C . Installing a third-party client
- D . Clearing the cache partition
A
Explanation:
After a major OS upgrade, existing applications often require updates to maintain compatibility with new APIs and system libraries. Updating the corporate email app to its latest version ensures it’s built against the updated OS and can launch properly.
Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?
- A . Spoofing
- B . Brute-force
- C . DoS
- D . zero-day
D
Explanation:
A zero-day vulnerability refers to a security flaw that is actively exploited by attackers before the software vendor has released a patch or remediation – meaning defenders have “zero days” to prepare once the exploit becomes known.
Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?
- A . Spoofing
- B . Brute-force
- C . DoS
- D . zero-day
D
Explanation:
A zero-day vulnerability refers to a security flaw that is actively exploited by attackers before the software vendor has released a patch or remediation – meaning defenders have “zero days” to prepare once the exploit becomes known.
Which of the following filesystem types does the Linux OS use?
- A . exFAT
- B . APFS
- C . ext4
- D . NTFS
C
Explanation:
ext4 (Fourth Extended Filesystem) is the default filesystem for most Linux distributions. It offers improved performance, reliability, and support for large volumes and files compared to its predecessors (ext2/ext3).
An end user’s laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again.
Which of the following should the technician do next?
- A . Connect remotely to the user’s computer to see whether the network drive is still connected.
- B . Send documentation about how to fix the issue in case it reoccurs.
- C . Escalate the ticket to the next level.
- D . Keep the ticket open until next day, then close the ticket.
C
Explanation:
Since the fix did not persist and the issue recurred, it indicates there may be an underlying configuration or policy problem that requires deeper troubleshooting than a frontline technician can provide. Escalating to the next support tier ensures that the root cause is identified and a more permanent solution is implemented, rather than repeatedly applying a temporary workaround.