Practice Free PEGACPDC23V1 Exam Online Questions
A company wants to limit how many marketing actions a customer receives across multiple issues within seven days.
Which feature should be used?
- A . Volume constraint
- B . Business lever
- C . Real-time container
- D . Contact policy
D
Explanation:
Contact policy manages customer-level communication pressure across actions, groups, or issues over a defined period.
An outbound run should begin only with customers who have active accounts.
Which concept defines that initial customer set?
- A . Treatment
- B . Arbitration
- C . Business lever
- D . Starting population
D
Explanation:
The starting population defines the initial set of customers evaluated in outbound decisioning before policies, constraints, and arbitration are applied.
Which approach best supports business agility in Customer Decision Hub?
- A . Use governed revisions
- B . Edit production rules directly
- C . Disable approval steps
- D . Duplicate every action
A
Explanation:
Business agility is supported by governed revision processes that allow business changes to be created, reviewed, approved, and promoted safely.
Which rule type is most closely associated with filtering action results, calculating values, joining data, and ranking candidate actions?
- A . Correspondence rule
- B . Service-level rule
- C . Decision strategy
- D . Channel treatment
C
Explanation:
A decision strategy defines decisioning logic such as filtering, enrichment, scoring, calculations, prioritization, and action selection.
A mobile placement requests one action, while a web placement requests three actions.
Which configuration area most likely controls these placement-specific limits?
- A . Taxonomy
- B . Channels
- C . Engagement policy
- D . Contact policy
B
Explanation:
Channel and real-time container configuration can control how actions are requested and returned for specific placements, including the expected result count.
A team notices that a strategy produces many actions from the Sales group and very few from Service or Retention. The business wants to keep only the best action from each group before final global ranking.
Which component is most appropriate?
- A . Filter
- B . Switch
- C . Group By
- D . Set Property
C
Explanation:
Group By can group strategy results by a shared property, such as action group, and support selecting the best result from each group before global prioritization.
A customer qualifies for a loan offer and does not already own the product. The customer is in financial hardship, so the business suppresses the offer.
Which policy type applies?
- A . Eligibility
- B . Suitability
- C . Applicability
- D . Contact policy
B
Explanation:
Suitability determines whether an action is appropriate for the customer. A customer may be eligible and applicable, but the action can still be unsuitable.
A team wants to define and manage business issues and groups before designing actions.
Which NBA Designer area should be used?
- A . Channels
- B . Constraints
- C . Arbitration
- D . Taxonomy
D
Explanation:
Taxonomy defines the business issue and group structure used to organize actions.
A business user updates the email subject line and message copy for an existing offer. The proposition, issue, and group remain unchanged.
What object is most directly changed?
- A . Action
- B . Issue
- C . Group
- D . Treatment
D
Explanation:
A treatment defines how an action is presented in a specific channel. Email subject lines and message copy belong to the email treatment.
A strategy must send Sales, Service, and Retention actions through different scoring paths.
Which component is most suitable?
- A . Filter
- B . Group By
- C . Prioritize
- D . Switch
D
Explanation:
Switch routes strategy results through different branches based on conditions such as issue, group, action type, or customer context.