Practice Free PEGACPDC23V1 Exam Online Questions
A decision strategy receives a list of candidate actions for a customer. It enriches the actions with customer data, applies filtering rules, calculates scores, and returns ranked results.
What is the main role of the decision strategy?
- A . To define channel-specific message layouts
- B . To apply logic that selects and ranks actions
- C . To manage approval of business changes
- D . To store customer interaction history
B
Explanation:
A decision strategy applies decisioning logic to candidate actions. It can enrich, filter, score, prioritize, and return the most appropriate actions for a customer.
A strategy should calculate RiskAdjustedValue, remove actions with negative values, and then rank the remaining actions.
Which sequence is most appropriate?
- A . Set Property, Filter, Prioritize
- B . Filter, Set Property, Prioritize
- C . Prioritize, Filter, Set Property
- D . Group By, Switch, Prioritize
A
Explanation:
Set Property calculates the value, Filter removes actions that do not meet the threshold, and Prioritize ranks the remaining results.
A customer is legally qualified and does not own the product, but the offer is suppressed due to a recent serious complaint.
Which policy type is most appropriate?
- A . Suitability
- B . Eligibility
- C . Applicability
- D . Volume constraint
A
Explanation:
Suitability determines whether an action is appropriate in the customer’s current situation. A serious complaint can make a sales offer unsuitable.
A company wants to increase the ranking of a product launch action for two weeks. Compliance rules, consent rules, and suitability checks must still remove disallowed actions before final ranking.
Which approach is best?
- A . Remove policy checks
- B . Adjust business levers
- C . Increase contact limits
- D . Edit channel treatments
B
Explanation:
Business levers can influence action ranking during arbitration without bypassing engagement policies. Eligibility, applicability, and suitability should remain active.
A mobile app placement and a website placement need different numbers of returned actions.
Which NBA Designer area is most directly involved?
- A . Channels
- B . Constraints
- C . Taxonomy
- D . Engagement policy
A
Explanation:
Channels and their containers or placements can control how actions are requested and returned in different interaction points.
A business lever is increased for retention actions.
What is the expected effect?
- A . Policies are bypassed
- B . Priority may increase
- C . Treatments are created
- D . Population is expanded
B
Explanation:
Business levers influence action prioritization during arbitration. They do not bypass engagement policies or automatically create treatments.
A business wants approved changes to several treatments to be released together.
Which concept supports this?
- A . Contact policy
- B . Channel taxonomy
- C . Revision package
- D . Starting population
C
Explanation:
A revision package groups approved changes so they can be promoted together.
A customer qualifies for a loan and does not already own the product. The offer is suppressed because the customer is in a hardship segment.
Which policy type applies?
- A . Suitability
- B . Eligibility
- C . Applicability
- D . Contact policy
A
Explanation:
Suitability determines whether an action is appropriate in the customer’s current situation. Hardship can make an otherwise valid offer unsuitable.
A business user wants to define high-level business categories and groups before creating actions under them.
Which NBA Designer area is being configured?
- A . Channels
- B . Constraints
- C . Taxonomy
- D . Arbitration
C
Explanation:
Taxonomy organizes actions into business issues and groups. It provides the business structure used to manage and govern actions.
An outbound action must be limited to 20,000 total deliveries because the operations team has limited capacity.
Which setting is most appropriate?
- A . Volume constraint
- B . Contact policy
- C . Suitability rule
- D . Channel treatment
A
Explanation:
A volume constraint limits the total number of action deliveries. It is used when operational, fulfillment, or service capacity is limited.