Practice Free PEGACPDC23V1 Exam Online Questions
After policies remove disallowed actions, Customer Decision Hub combines propensity, value, context, and levers to rank the remaining actions.
Which stage is this?
- A . Taxonomy
- B . Arbitration
- C . Channel setup
- D . Treatment design
B
Explanation:
Arbitration ranks and selects remaining actions after policy and constraint filtering.
After disallowed actions are removed, the business wants to control final ranking using propensity, business value, context, and levers.
Which area is most relevant?
- A . Constraints
- B . Channels
- C . Taxonomy
- D . Arbitration
D
Explanation:
Arbitration controls final ranking and selection after policies and constraints have filtered the candidate actions.
An action is eligible for many customers, but the business can process only 2,000 responses per day.
Which setting controls the total delivery count?
- A . Contact policy
- B . Applicability rule
- C . Business lever
- D . Volume constraint
D
Explanation:
A volume constraint controls the total number of action deliveries. It is used when operational capacity limits how many customers should receive the action.
A live mobile placement requests actions from Customer Decision Hub.
Which NBA Designer area is most relevant to configuring the interaction point?
- A . Channels
- B . Engagement policy
- C . Constraints
- D . Taxonomy
A
Explanation:
Channels define interaction points such as mobile, web, email, and call center.
A customer passes all engagement policies and contact policy checks. The action has not reached its volume cap. During final ranking, another action wins because it has stronger propensity and higher business value.
What is the best conclusion?
- A . The action failed suitability
- B . The action lost arbitration
- C . The action lacked treatment
- D . The customer missed population
B
Explanation:
If the action passes policies and constraints but is not selected because another action ranks higher, it lost during arbitration or final prioritization.
A customer is not evaluated in an outbound run. The customer would pass the action’s engagement policies, and the action has a valid email treatment. Other similar customers receive the action.
What should be investigated first?
- A . Starting population
- B . Arbitration formula
- C . Email treatment
- D . Business lever
A
Explanation:
If the customer is not evaluated at all, the starting population should be checked first. Engagement policies and arbitration are applied only after the customer is included for evaluation.
A daily action cap is reached, so remaining eligible customers do not receive the action.
Which configuration is responsible?
- A . Contact policy
- B . Volume constraint
- C . Eligibility rule
- D . Web treatment
B
Explanation:
A volume constraint limits total action deliveries and can stop further delivery after the cap is reached.
A business user wants to boost retention actions during a churn campaign without changing filters or removing policy checks.
Which feature should be used?
- A . Contact policy
- B . Business lever
- C . Web treatment
- D . Starting population
B
Explanation:
Business levers influence prioritization while engagement policies continue to control whether actions are allowed.
A customer meets the legal age rule and does not own the product. The company suppresses the offer because the customer recently had a serious complaint.
Which status is most accurate?
- A . Eligible no; applicable yes; suitable no
- B . Eligible yes; applicable no; suitable yes
- C . Eligible yes; applicable yes; suitable no
- D . Eligible no; applicable no; suitable yes
C
Explanation:
The customer is eligible and the offer is applicable, but the recent complaint may make the sales offer unsuitable.
A customer received the same offer yesterday. The business wants to suppress the same action for seven days.
Which feature should be used?
- A . Volume constraint
- B . Suitability rule
- C . Contact policy
- D . Real-time container
C
Explanation:
Contact policy controls repeated customer-level exposure to the same or similar actions.