Practice Free PEGACPDC23V1 Exam Online Questions
A marketer wants to raise the priority of retention actions for two weeks without changing the strategy or bypassing policies.
Which feature should be used?
- A . Contact policy
- B . Business lever
- C . Starting population
- D . Volume constraint
B
Explanation:
Business levers influence prioritization during arbitration while keeping engagement policies active.
A customer did not receive an outbound action.
Which investigation order is most reasonable?
- A . Population, policies, constraints, arbitration
- B . Treatment, issue, lever, image size
- C . Container, web, mobile, call center
- D . Revision, package, approval, branch
A
Explanation:
Outbound troubleshooting should first check whether the customer entered the population, then whether policies, constraints, or arbitration affected the result.
A loan acquisition offer should not be shown to customers who already have that loan.
Which engagement policy type is most relevant?
- A . Applicability
- B . Eligibility
- C . Suitability
- D . Arbitration
A
Explanation:
Applicability checks whether the action is relevant to the customer’s current situation. If the customer already owns the product, the acquisition action is usually not applicable.
A customer passes engagement policies for several actions. Customer Decision Hub then uses propensity, value, and levers to rank them.
Which stage is this?
- A . Eligibility
- B . Treatment mapping
- C . Arbitration
- D . Revision approval
C
Explanation:
Arbitration ranks and selects actions after policy filtering. It can combine propensity, business value, context, and business levers.
After policies and constraints remove disallowed actions, the system ranks remaining actions using propensity, value, and levers.
Which process is this?
- A . Taxonomy
- B . Channel mapping
- C . Treatment rendering
- D . Arbitration
D
Explanation:
Arbitration ranks and selects the best remaining actions after filtering and constraints are applied.
In Customer Decision Hub, what does an action represent?
- A . A business proposition
- B . A channel placement
- C . A delivery schedule
- D . A change package
A
Explanation:
An action represents a business proposition, such as an offer, recommendation, retention message, service action, or next-best-action candidate.
A business team updates an existing action through a controlled change process, including review and approval before promotion.
Which blueprint area does this best match?
- A . Channels
- B . AI and arbitration
- C . Business agility
- D . Contact policy
C
Explanation:
Business agility in 1:1 customer engagement includes controlled business change management, such as updating actions, reviewing changes, and promoting approved revisions.
An action passes engagement policies and contact policy. It is still not selected because another action has a stronger final priority score after propensity, value, and levers are applied.
What happened?
- A . It failed suitability
- B . It lost arbitration
- C . It missed the population
- D . It lacked a treatment
B
Explanation:
If an action passes policy checks but is not selected because another action ranks higher, it lost during arbitration or final prioritization.
A business user changes an action description and updates the email subject line. The change must be approved before promotion.
Which concepts are involved?
- A . Population and lever
- B . Action, treatment, revision
- C . Container and volume cap
- D . Propensity and arbitration
B
Explanation:
The action description belongs to the action, the email subject line belongs to the treatment, and revision management governs review and promotion.
A business user changes the call-center script for an existing action while keeping the same business proposition.
What object is most directly updated?
- A . Action
- B . Issue
- C . Treatment
- D . Population
C
Explanation:
A treatment defines how an action is presented in a specific channel. A call-center script is a channel-specific treatment.