Practice Free PEGACPDC23V1 Exam Online Questions
An action has very high predicted response, but the customer is not legally allowed to receive it.
What should happen?
- A . Exclude it by eligibility
- B . Boost it with a lever
- C . Return it only on web
- D . Cap it by volume
A
Explanation:
Eligibility rules should remove actions that are not legally or contractually allowed. High propensity should not override eligibility requirements.
A business user updates an action, submits it for review, and waits for approval before promotion.
Which capability supports this?
- A . Contact policy
- B . Strategy filter
- C . Revision management
- D . Real-time container
C
Explanation:
Revision management supports controlled review, approval, and promotion of business changes.
A customer is in the outbound starting population. The action is active, has a valid email treatment, and the customer has not exceeded personal contact limits. The action is still not delivered because the maximum number of deliveries for that action has already been reached.
Which configuration is responsible?
- A . Contact policy
- B . Engagement policy
- C . Starting population
- D . Volume constraint
D
Explanation:
Volume constraint controls the total number of action deliveries. Contact policy controls customer-level exposure, but this scenario describes an overall delivery cap.
An action is active and has a valid treatment. The customer passes policies, but the customer is not evaluated in the outbound run at all.
What should be checked first?
- A . Business lever
- B . Channel container
- C . Starting population
- D . Treatment content
C
Explanation:
The starting population defines the initial customer set for outbound decisioning. If the customer is not evaluated, the population should be checked first.
A customer passes eligibility and applicability checks, but the action is removed because the customer is in a protected hardship segment.
What failed?
- A . Treatment mapping
- B . Volume constraint
- C . Suitability
- D . Container setup
C
Explanation:
Hardship or vulnerability conditions are usually suitability concerns. The customer may qualify for the action, but it may not be appropriate.
A business wants to define whether actions are allowed before they compete in final ranking.
Which NBA Designer area should be used?
- A . Channels
- B . Taxonomy
- C . Engagement policy
- D . Arbitration
C
Explanation:
Engagement policies define eligibility, applicability, and suitability rules. They determine whether actions are allowed before arbitration.
A customer qualifies for several actions. One action has higher business value, another has higher propensity, and a third is boosted by a lever.
What determines the final ranking?
- A . Channel treatment
- B . Starting population
- C . Revision status
- D . Arbitration logic
D
Explanation:
Arbitration determines the final ranking by combining factors such as propensity, business value, business levers, and contextual logic.
Which scenario best represents always-on outbound decisioning?
- A . A fixed spreadsheet campaign
- B . A single manual email blast
- C . A recurring decisioning process
- D . A static website banner
C
Explanation:
Always-on outbound uses recurring decisioning to evaluate customers and actions continuously, applying policies, constraints, and arbitration.
An action is active and passes engagement policies, but it is shown too often to the same customer.
Which configuration should be reviewed?
- A . Action group
- B . Treatment content
- C . Contact policy
- D . Starting population
C
Explanation:
Contact policy manages customer-level communication pressure and repeated exposure. It should be reviewed when a customer receives an action too often.
A strategy simulation shows an action disappears immediately after a condition check that removes low-value results.
Which component should be reviewed?
- A . Prioritize
- B . Set Property
- C . Filter
- D . Group By
C
Explanation:
Filter removes or keeps strategy results based on conditions. If an action disappears after a condition check, the filter should be reviewed.