Practice Free GCP-GCX Exam Online Questions
In Genesys Cloud, what does the Alerting Timeout setting control in a queue?
- A . How long an agent has to answer before the interaction disconnects.
- B . How long an agent can stay in After Call Work.
- C . How long the system waits before offering the interaction again.
- D . How long an agent has to answer before the interaction returns to the queue and their status is set to Not Responding.
Disabling file attachments in chat is related to ______.
- A . Global Settings
- B . Security and Compliance
- C . Telephony
- D . Chat Settings
Which role is automatically assigned to a new user?
- A . User
- B . Communicate – User
- C . admin
- D . employee
All of the following are components of the Communicate Architecture Fundamentals hierarchy, EXCEPT ______________.
- A . Organization
- B . Gateway
- C . Sites
- D . Edge Groups
- E . Edge
Genesys Cloud CX automatically deletes exported files from the inbox a week after its creation.
- A . True
- B . False
What is the correct statement about Divisions?
- A . A user can belong to more than one Division
- B . Users can only access the Division they belong to
- C . Transactional objects (Interactions) are not division-aware
- D . A User can belong to only one Division, but can access as many divisions as needed.
D
13 1. Where can call recording be enabled?
In Genesys Cloud, which routing method uses the Evaluation Method setting (such as All Skills Matching or Best Available Skills) to assign an interaction to the next available agent?
- A . Bullseye Routing
- B . Standard Routing
- C . Preferred Agent Routing
- D . Random Routing
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
- A . It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
- B . It provides core telephony services.
- C . It provides for the integration of Active Directory, SharePoint, and other third-party data.
- D . It manages the Genesys Cloud CX platform services.
- E . It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
ABE
3 1. When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
- A . True
- B . False
What is the maximum file size that can be uploaded onto Genesys Cloud CX’s Workspace?
- A . 10 MB
- B . 100 MB
- C . 2GB
- D . No limit