Practice Free GCP-GCX Exam Online Questions
Which of the following is not a Quality Management feature?
- A . Evaluation Forms
- B . Policies
- C . Scheduling
- D . Interaction Recording
A Branch Site can be converted to a Core Site when:
- A . The option “Change to Core Site” is selected.
- B . An Edge is assigned to the Branch Site.
- C . An existing Core Site is demoted to a Branch Site.
- D . The Location assigned to the Branch Site is deleted.
B
16 1. Which protocol is used to transport digitized audio?
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
- A . AI
- B . VR
- C . Digital
- D . Human Capital Management
- E . Workforce Engagement
Genesys Cloud tracks metric statistics in ________ minute intervals.
- A . 20
- B . 30
- C . 45
- D . 10
Select the correct Telephony Connection Options from the list: (Choose three.)
- A . Genesys Cloud CX Voice
- B . BYOC Cloud
- C . External Gateway
- D . AWS Bridge
- E . BYOC Premises
Where can you add preconfigured settings to the phones?
- A . Admin > Telephone > Phone Management > Calls
- B . Admin > Telephone > Phone Management > Phones
- C . Admin > Telephone > Phone Management > Base Settings
In terms of security, your Organization can define which entities on the internet can contact Genesys Cloud CX through SIP Access Control configured in the External Trunk.
- A . True
- B . False
Which of the following statements defines a critical question in an Evaluation Form?
- A . Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
- B . Critical questions are questions that the agent must answer.
- C . Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
- D . If answered "No", critical questions will result in an evaluation score of zero for the interaction.
How do you represent your organization when you contact the Genesys Cloud CX support team?
- A . Organization ID
- B . Company Name
- C . Agent Name
- D . ID
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
- A . Genesys Cloud CX Workforce Management
- B . Genesys Cloud CX API
- C . Genesys Cloud CX Architect
- D . Genesys Cloud CX Reporting and Analytics