Practice Free GCP-GCX Exam Online Questions
Which report displays the length of each session for one or more agents over a specified period of time?
- A . Agent Activity Summary Report
- B . Agent Metrics Report
- C . Agent Login-Logout Details Report
- D . Agent Quality Details Report
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
- A . Performance > Workspace > Dashboards
- B . Performance > Overview (Evaluations)
- C . Admin > Contact Center
- D . Admin > Quality
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?
- A . Agents Wrap-Up Interval Detail
- B . Agents Schedule Detail
- C . Agents Evaluation Detail
- D . Agents Interactions Detail
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.
- A . True
- B . False
Which of the following best defines the performance view for Queues?
- A . Used to monitor real-time contact center metrics.
- B . Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- C . Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- D . Used to view historical data only.
Which options can be configured when setting up a queue? (Choose two.)
- A . Wrap-up Codes
- B . ACD Skills
- C . Utilization
- D . Alerting Timeout
- E . Inbound Flows
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)
- A . Update the Do Not Call list with records that have the appropriate wrap-up code.
- B . Specify time sets as a matching criteria.
- C . Set up a schedule to run a daily report.
- D . Automatically assign an evaluation for all calls over 5 minutes.
- E . Determine how long to retain recordings and whether to archive or delete them.
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
- A . True
- B . False
Alerts that have been read are not included in the alert count, even if they are still active.
- A . True
- B . False
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
- A . Internet Explorer
- B . Firefox
- C . Chrome
- D . Safari
- E . Opera