Practice Free GCP-GCX Exam Online Questions
Where can DID Numbers be assigned to? (Choose three.)
- A . External Trunk
- B . Person
- C . Call Flow
- D . Phone
- E . Queue
- F . Edge
BCD
14 1. You can use Regular Expressions to create Number Plans.
Which of the following best defines the ACD evaluation method Best Available Skis?
- A . Looks for the first available agent and ignores any skill requirements.
- B . Matches the interaction to the first available agent who has all of the requested skills.
- C . Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using
the agent’s proficiency rating for each of the requested skills.
C
12 1. Which dialing mode allows the agent to see customer information before dialing?
What is the maximum limit for creating performance dashboards for private users?
- A . 10
- B . 15
- C . 20
- D . 25
Which architectural approach is used to develop a single application as a suite of small services?
- A . Monolithic Architecture
- B . Microservices Architecture
- C . Genesys Cloud CX Salesforce Architecture
- D . Single Core Architecture
Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?
- A . Routing
- B . Queue Management
- C . Workforce Management
- D . Reporting and Analytics
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?
- A . IVR
- B . Abandon
- C . Flow-outs
- D . Disconnect
Which of the following statements about WebRTC phones is incorrect?
- A . Genesys Cloud CX WebRTC phone runs in the browser.
- B . A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
- C . It is assigned to a specific user and only that user has permission to use the phone.
- D . A WebRTC phone can be used even when disconnected from the Cloud.
A contact center administrator is setting up Genesys Cloud scripts to assist agents with guided workflows during customer interactions. Since no custom templates have been created yet, the administrator must choose from the default script templates available in the system. These templates are designed to support different types of interactions, such as inbound calls, outbound calls, and callbacks.
Which of the following default script templates are available when creating a new script in Genesys Cloud? (Choose four.)
- A . Blank Script
- B . Default Callback Script
- C . Default Inbound Script
- D . Default Outbound Script
- E . Customer Support Script Template
- F . Survey Script Template
Which of the following statements is NOT true regarding Management Units?
- A . Agents that handle the same set of interactions should belong to the same management unit.
- B . Management Units partition agents and interactions into logical groups.
- C . A maximum of 100 agents can be added to a single Management Unit.
- D . They help you create, manage, and view schedules for a group.
What additional functionality does Communicate bring to Genesys Cloud CX?
- A . Knowledge-based features, such as FAQs and communities.
- B . Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
- C . Call center features, such as ACD and scripting.
- D . Directory capabilities, such as advanced search, profiles, and keyword searching.