Practice Free GCP-GCX Exam Online Questions
Which ACD routing method routes an interaction to the next available agent and considers skills according to the Evaluation Method selected?
- A . Bullseye ACD
- B . Standard ACD
- C . Preferred Agent
- D . Disregard Skills, Next Agent
With the ______ feature provided by Genesys Cloud CX, an administrator can effectively monitor agents and analyze their performance.
- A . Analytics Workspace
- B . Group Workspace
- C . Workspace
- D . All of the above
When contacting the Genesys Cloud support team, which unique identifier must you provide to represent your organization?
- A . Support Ticket Number
- B . Company Name
- C . Organization ID
- D . ID
A contact center supervisor is configuring Utilization settings in Genesys Cloud to improve how interactions are assigned across multiple media types. The supervisor wants to define agent capacity limits and ensure high-priority interactions are not delayed by lower-priority ones.
Which settings can be configured using the Utilization feature?
- A . The default wrap-up codes available to agents when completing interactions.
- B . The after-call work time for each media type to control agent availability.
- C . The time that an agent may spend on each media type before being reassigned.
- D . Media types that can interrupt current interactions that an agent is handling to prioritize urgent requests.
- E . The routing priority for interactions to ensure high-value customers are always connected first.
Under which container is Queue available?
- A . Contact Center
- B . Telephony
- C . Integration
- D . Routing
Agents are being marked as "Not Responding" before they can answer calls, leading to missed interactions. After checking system logs, you find calls are timing out quickly after being offered.
What’s the best way to resolve this issue?
- A . Increase the Alerting Timeout setting to allow agents more time to respond before the interaction is returned to the queue.
- B . Disable the Not Responding status so that agents are not flagged for missed interactions.
- C . Reduce the After Call Work (ACW) time so that agents become available more quickly for new calls.
- D . Increase the maximum queue wait time so that calls remain in the queue longer before being disconnected.
A
18 1. You are configuring Bullseye Routing in Genesys Cloud to expand agent selection in stages .
What is the maximum number of rings you can configure?
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
- A . Recording
- B . IVR
- C . Digital Channels
- D . Human Capital Management
- E . Workforce Engagement
The _________ provides a high-level overview of a campaign’s performance.
- A . Historical view
- B . Campaign Performance Summary view
- C . Campaign Performance Detail view
- D . Outbound Campaign view
- E . Dynamic view
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
- A . Availability
- B . SIP Access Control
- C . Outbound
- D . Calling
Which of following file formats are available to export a report? (Choose three.)
- A . .doc
- B . .xls
- C . .txt
- D . .docx
- E . .xlsx
- F . .pdf