Practice Free 220-1202 Exam Online Questions
Question #41
A company computer is being repurposed within an organization. The existing configuration has a static IP address, but it is no longer required.
Which of the following should a technician do to satisfy the network requirements?
- A . Make a DHCP reservation for the computer
- B . Create an exclusion in the existing IP scheme
- C . Switch the NIC settings from manual to automatic
- D . Change the currently assigned static IP
Correct Answer: C
C
Explanation:
The correct answer is C. Switch the NIC settings from manual to automatic, which allows the computer to obtain an IP address dynamically from the DHCP server. When a static IP address is no longer required, reverting the network configuration to DHCP ensures the system integrates properly with the current network design.
According to the Quentin Docter C CompTIA A+ Complete Study Guide, DHCP simplifies network management by automatically assigning IP addresses, subnet masks, gateways, and DNS settings. Leaving a static IP in place can cause address conflicts or connectivity issues, especially when the device is repurposed.
The Travis Everett & Andrew Hutz C All-in-One Exam Guide explains that DHCP reservations are used when a device must always receive the same IP address, which is unnecessary in this scenario. Creating exclusions or manually changing the static IP does not meet the requirement to remove static addressing altogether.
The Mike Meyers / Mark Soper Lab Manual reinforces that switching the NIC to automatic configuration is the correct way to return a system to standard network operation and avoid manual IP management.
Because the static IP is no longer needed, enabling DHCP by setting the NIC to automatic
configuration is the correct solution, making C the correct answer.
C
Explanation:
The correct answer is C. Switch the NIC settings from manual to automatic, which allows the computer to obtain an IP address dynamically from the DHCP server. When a static IP address is no longer required, reverting the network configuration to DHCP ensures the system integrates properly with the current network design.
According to the Quentin Docter C CompTIA A+ Complete Study Guide, DHCP simplifies network management by automatically assigning IP addresses, subnet masks, gateways, and DNS settings. Leaving a static IP in place can cause address conflicts or connectivity issues, especially when the device is repurposed.
The Travis Everett & Andrew Hutz C All-in-One Exam Guide explains that DHCP reservations are used when a device must always receive the same IP address, which is unnecessary in this scenario. Creating exclusions or manually changing the static IP does not meet the requirement to remove static addressing altogether.
The Mike Meyers / Mark Soper Lab Manual reinforces that switching the NIC to automatic configuration is the correct way to return a system to standard network operation and avoid manual IP management.
Because the static IP is no longer needed, enabling DHCP by setting the NIC to automatic
configuration is the correct solution, making C the correct answer.
Question #42
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system.
What should the help desk management implement?
- A . Service-level agreements
- B . Call categories
- C . Standard operating procedures
- D . Knowledge base articles
Correct Answer: C
C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs)guide technicians through consistent and complete processes, including documentation.
From Travis Everett C All-in-One Exam Guide:
“SOPs ensure that all required steps―such as data collection and issue description―are followed in every support interaction.”
C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs)guide technicians through consistent and complete processes, including documentation.
From Travis Everett C All-in-One Exam Guide:
“SOPs ensure that all required steps―such as data collection and issue description―are followed in every support interaction.”
Question #42
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system.
What should the help desk management implement?
- A . Service-level agreements
- B . Call categories
- C . Standard operating procedures
- D . Knowledge base articles
Correct Answer: C
C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs)guide technicians through consistent and complete processes, including documentation.
From Travis Everett C All-in-One Exam Guide:
“SOPs ensure that all required steps―such as data collection and issue description―are followed in every support interaction.”
C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs)guide technicians through consistent and complete processes, including documentation.
From Travis Everett C All-in-One Exam Guide:
“SOPs ensure that all required steps―such as data collection and issue description―are followed in every support interaction.”
Question #44
A technician needs to install an operating system on a large number of workstations.
Which of the following is the fastest method?
- A . Physical media
- B . Mountable ISO
- C . Manual installation
- D . Image deployment
Correct Answer: D
D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Image deployment is the fastest and most efficient method for installing operating systems on multiple machines. It involves creating a pre-configured image of an OS and deploying it across systems using tools like Windows Deployment Services (WDS) or third-party imaging solutions. This method saves time and ensures consistency across all devices.
D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Image deployment is the fastest and most efficient method for installing operating systems on multiple machines. It involves creating a pre-configured image of an OS and deploying it across systems using tools like Windows Deployment Services (WDS) or third-party imaging solutions. This method saves time and ensures consistency across all devices.
Question #45
An administrator received an email stating that the OS they are currently supporting will no longer be issued security updates and patches.
Which of the following is most likely the reason the administrator received this message?
- A . Support from the computer’s manufacturer is expiring
- B . The OS will be considered end of life
- C . The built-in security software is being removed from the next OS version
- D . A new version of the OS will be released soon
Correct Answer: B
B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When an OS reaches its end of life (EOL), it no longer receives updates or support, including critical security patches.
From the Quentin Docter Study Guide:
“End-of-life means the manufacturer no longer supports the OS with updates or security patches, which exposes systems to vulnerabilities unless upgraded”.
All-in-One Exam Guide adds:
“End-of-life notifications serve as a final warning that continued use of the OS will be insecure and unsupported. It’s crucial for administrators to plan migration”.
B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When an OS reaches its end of life (EOL), it no longer receives updates or support, including critical security patches.
From the Quentin Docter Study Guide:
“End-of-life means the manufacturer no longer supports the OS with updates or security patches, which exposes systems to vulnerabilities unless upgraded”.
All-in-One Exam Guide adds:
“End-of-life notifications serve as a final warning that continued use of the OS will be insecure and unsupported. It’s crucial for administrators to plan migration”.
Question #46
Various alerts on a user’s Windows 11 laptop are continually interrupting the user during videoconference calls.
Which of the following should a support technician recommend to best solve the issue?
- A . Use multiple sound output devices for the various source applications
- B . Disable all notifications in different applications in the order they appear
- C . Configure the Sounds option in Control Panel to be set to No Sounds
- D . Set Windows Notifications settings to Do Not Disturb
Correct Answer: D
D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Windows 11 features a “Do Not Disturb “mode under Notification settings, which is designed to suppress interruptions during tasks like videoconferencing.
From Quentin Docter C CompTIA A+ Complete Study Guide:
“Windows 11 introduces Do Not Disturb and Focus Assist under notification settings, enabling users to mute alerts during presentations or calls.”
D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Windows 11 features a “Do Not Disturb “mode under Notification settings, which is designed to suppress interruptions during tasks like videoconferencing.
From Quentin Docter C CompTIA A+ Complete Study Guide:
“Windows 11 introduces Do Not Disturb and Focus Assist under notification settings, enabling users to mute alerts during presentations or calls.”
Question #47
The battery on a user’s smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago.
Which of the following should a technician do first?
- A . Replace the battery with a higher capacity option
- B . Provide an external battery to extend the usage time
- C . Ensure that the charging port is working as expected
- D . Look for applications that are reporting the highest utilization
Correct Answer: D
D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
High battery drain is often due to apps running in the background or using GPS during travel. The first step should always be to check battery usage statistics to see if an application is misbehaving.
From All-in-One Exam Guide:
“Travel conditions can increase app activity, especially navigation or social media. Check app battery usage before assuming hardware faults.”
D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
High battery drain is often due to apps running in the background or using GPS during travel. The first step should always be to check battery usage statistics to see if an application is misbehaving.
From All-in-One Exam Guide:
“Travel conditions can increase app activity, especially navigation or social media. Check app battery usage before assuming hardware faults.”
Question #47
The battery on a user’s smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago.
Which of the following should a technician do first?
- A . Replace the battery with a higher capacity option
- B . Provide an external battery to extend the usage time
- C . Ensure that the charging port is working as expected
- D . Look for applications that are reporting the highest utilization
Correct Answer: D
D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
High battery drain is often due to apps running in the background or using GPS during travel. The first step should always be to check battery usage statistics to see if an application is misbehaving.
From All-in-One Exam Guide:
“Travel conditions can increase app activity, especially navigation or social media. Check app battery usage before assuming hardware faults.”
D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
High battery drain is often due to apps running in the background or using GPS during travel. The first step should always be to check battery usage statistics to see if an application is misbehaving.
From All-in-One Exam Guide:
“Travel conditions can increase app activity, especially navigation or social media. Check app battery usage before assuming hardware faults.”
Question #49
A user’s computer is running slowly. Task Manager shows:
Disk: 2%
Network: 12%
GPU: 15%
CPU: 70%
Memory: 97%
Which of the following would a technician most likely do to resolve the issue?
- A . Clear browser cached data
- B . Upgrade the network connection
- C . Close unnecessary programs
- D . Delete temporary files
Correct Answer: C
C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Memory usage is critically high, suggesting many applications or background processes. Closing unnecessary programs will immediately free up RAM.
From Travis Everett C All-in-One Exam Guide:
“High memory usage with moderate CPU load usually means too many applications are open. Close unnecessary apps or use Task Manager to end processes.”
C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Memory usage is critically high, suggesting many applications or background processes. Closing unnecessary programs will immediately free up RAM.
From Travis Everett C All-in-One Exam Guide:
“High memory usage with moderate CPU load usually means too many applications are open. Close unnecessary apps or use Task Manager to end processes.”
Question #50
An end user is unable to access the intranet. A technician needs to confirm whether the Windows web server is online and functioning.
Which of the following default remote access technologies would the technician most likely use to remotely connect to the server?
- A . SPICE
- B . VNC
- C . RDP
- D . SSH
Correct Answer: C
C
Explanation:
The correct answer is C. RDP (Remote Desktop Protocol), because RDP is the default remote access technology for Windows servers. It allows technicians to remotely connect to the graphical desktop environment of a Windows server to verify services, logs, and system status.
According to the Quentin Docter C CompTIA A+ Complete Study Guide, RDP is built into Windows operating systems and is commonly used by administrators to manage Windows servers and workstations. It provides full access to the desktop, making it ideal for checking whether services such as IIS (Internet Information Services) are running properly.
The Travis Everett & Andrew Hutz C All-in-One Exam Guide explains that while SSH is commonly used for Linux and network devices, Windows servers typically rely on RDP for administrative access. VNC is a third-party remote desktop solution and is not enabled by default on Windows systems.
The Mike Meyers / Mark Soper Lab Manual reinforces that SPICE is primarily used in virtualized environments and is not a standard Windows remote access tool.
Because the technician needs to verify a Windows web server’s operational status using a built-in method, RDP is the most appropriate and likely technology, making C the correct answer.
C
Explanation:
The correct answer is C. RDP (Remote Desktop Protocol), because RDP is the default remote access technology for Windows servers. It allows technicians to remotely connect to the graphical desktop environment of a Windows server to verify services, logs, and system status.
According to the Quentin Docter C CompTIA A+ Complete Study Guide, RDP is built into Windows operating systems and is commonly used by administrators to manage Windows servers and workstations. It provides full access to the desktop, making it ideal for checking whether services such as IIS (Internet Information Services) are running properly.
The Travis Everett & Andrew Hutz C All-in-One Exam Guide explains that while SSH is commonly used for Linux and network devices, Windows servers typically rely on RDP for administrative access. VNC is a third-party remote desktop solution and is not enabled by default on Windows systems.
The Mike Meyers / Mark Soper Lab Manual reinforces that SPICE is primarily used in virtualized environments and is not a standard Windows remote access tool.
Because the technician needs to verify a Windows web server’s operational status using a built-in method, RDP is the most appropriate and likely technology, making C the correct answer.