Practice Free FS-Con-101 Exam Online Questions
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?
- A . Post to the Service Appointment Chatter feed.
- B . Change the Status field on the Service Appointment.
- C . Adjust the Scheduled End field on the Service Appointment.
- D . Update the In Jeopardy field on the Service Appointment.
Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultant implement this process?
- A . Create two Service Appointments and assign two different Resources.
- B . Create one Service Appointment and add two Required Resources.
- C . Create one Service Appointment and schedule two Resources.
- D . Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
- A . Each Asset will have a Service Appointment that will represent the work needed for each machine.
- B . Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
- C . Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
- D . Each Account will have a Service Appointment that will represent the work to be done at the customer site.
Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock,
How should UC track the van stock door locks?
- A . Create a product item and enter the serial numbers in the related list.
- B . Create a product item with all the serial numbers in the notes section.
- C . Create a product item for each door lock utilizing standard fields.
- D . Create a product item and enter the Technicians’ lock quantity.
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer’s location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?
- A . Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- B . Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
- C . Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- D . Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers
- A . Appointments on the first Tuesday of the month
- B . Site inspections during the first week of the "year
- C . Quarterly sales visits to a customer
- D . Weekly recurring appointments at 8:00 AM
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
- A . Use Map Report Layers.
- B . Color code using Gantt Palettes.
- C . Create a Gantt Action to highlight.
- D . Add the relevant field to the Field Set.
One of Universal Containers’s customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?
- A . Service Territories
- B . Service Territory Members
- C . Service Appointments
- D . Accounts
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
- A . Link rules to Relevance Groups.
- B . Assign a high efficiency score.
- C . Check ‘Keep These Appointments Scheduled’.
- D . Include a Match Fields work rule.
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A . Modify the user’s Profile.
- B . Update Public Group membership.
- C . Assign a Field Service Mobile License to the user.
- D . Modify the user record.