Practice Free FS-Con-101 Exam Online Questions
Universal Containers currently tracks its customers’ entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer’s location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?
- A . Entitlement
- B . Opportunity
- C . Case
- D . Contact
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?
- A . Include the Match Territory Work Rule in the Scheduling Policy.
- B . Include the Resource Availability Work Rule in the Scheduling Policy.
- C . Mark the Service Territory’s Resources as Required on the Service Appointments.
- D . Ensure the Resource’s Address is in the same Territory as the Service Appointments.
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
- A . Resource Schedule Optimization
- B . Emergency scheduling
- C . Global optimization
- D . Customer First scheduling
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
- A . Create Work Types with Work Order Line Items.
- B . Create Work Types with Products Consumed.
- C . Create Work Types and Locations.
- D . Create Work Types with Products Required.
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A . Enable Drip-feed to dispatch the next appointments.
- B . Shuffle daily work manually via the Gantt.
- C . Leverage Resource Schedule Optimization.
- D . Configure the Auto Dispatch scheduled job.
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
- A . Build a Workflow Rule.
- B . Create an Apex Trigger.
- C . Enable Drip feed Dispatch.
- D . Configure an Auto Dispatch Scheduled Job.
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
- A . Resource License
- B . Salesforce License
- C . Dispatcher License
- D . Scheduling License
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A . Three Service Territories with fewer than 50 resources
- B . Two Service Territories that split the Service Resources evenly
- C . One Service Territory with four Polygons
- D . Five Service Territories with fewer than 500 Service Appointments per day
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue? Choose 2 answers
- A . Investigate the Work Order lifecycle.
- B . Confirm the Technician’s mobile device is online.
- C . Verify the Dispatcher ran the Service Appointment data job.
- D . Review Service Appointment automation.
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A . Add Products to the Products Required Related List on the Asset object.
- B . Add Products to the Work Order Products Related List on the Asset object.
- C . Add Products to the Products Required Related List on the Work Type object.
- D . Add Products to the Work Order Products Related Liston the Work Type object.