Practice Free FS-Con-101 Exam Online Questions
AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?
- A . Ensure the product items are available in inventory.
- B . Include the required products in the work type.
- C . Add the product fields to the work order layout.
- D . Create a flow to add the products to the work order.
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.
What should a Consultant recommend to meet this requirement?
- A . Create a Process Builder to generate a report.
- B . Create a custom report.
- C . Use the standard Service Report
- D . Use the standard Work Order email template.
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A . Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- B . Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work
Order. - C . Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- D . Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers
- A . Create a new user territory associated with the Service Territory and dispatcher.
- B . Configure and run the User Territory Sharing Job in Field Service Settings.
- C . Assign a new user territory and add each of the assigned service resources.
- D . Add the resources assigned to the Service Territory’s Member related list.
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A . Create a quick action on the work order to search the Knowledge base.
- B . Attach the relevant articles to the work order or work order line items.
- C . Update the Service Appointment page layout to include the Articles related list.
- D . Add the Knowledge Lightning component to the Field Service mobile app.
Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
- A . Create a Shipment and a Product request line item.
- B . Create a Product Consumed and a Produc request line item.
- C . Create a Product Request and a Product request line item.
- D . Create a Work Order Line Item and a Product request line item.
Time sheet entries can be associated to which two objects? Choose 2 answer
- A . Work order line item
- B . assigned resources
- C . Service resource
- D . Work order
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app? Choose 2 answers
- A . The action was added as part of the Salesforce mobile navigation settings options.
- B . The actions were not added to the Classic Publisher Quick Actions section on the page layout.
- C . The actions were not added to the Mobile and Lightning Actions section on the page layout.
- D . The action type being utilized on the Work Order object is Lightning component.
Universal Containers wants to track the work that is performed on the customer’s install base.
Which object relationship should the Consultant utilize to meet this requirement?
- A . Work Orders to Assets
- B . Work Orders to Products
- C . Products to Accounts
- D . Assets to Products
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A . Only the Primary Assets related list on the Asset object
- B . Only the Primary Assets related list on the Work Order object
- C . Both the Primary Assets and Related Assets related lists on the Work Order object
- D . Both the Primary Assets and Related Assets related lists on the Asset object