Practice Free FS-Con-101 Exam Online Questions
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
- A . Maintenance Plan
- B . Product Item
- C . Entitlement Plan
- D . Assets
Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
- A . Define a Visualforce page that creates a new Service Appointment record.
- B . Define a Quick Action that creates a new Work Order record.
- C . Define a Quick Action that creates a new Service Appointment record.
- D . Define a Visualforce page that creates a new Work Order record.
At Universal Containers, the Service Territory member’s time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
- A . Add one hour to the start and end times on the Service Territory.
- B . Change the time zone on the Service Territory Member’s user record to match the Service Territory’s time zone.
- C . Add one hour to the start and end times on the Service Territory Member’s Operating Hours.
- D . Subtract one hour from the start and end times on the Service Territory.
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?
- A . Create Custom Object records, each with its own child Service Appointment.
- B . Create multiple Service Appointments, each with its own child task records.
- C . Create multiple Service Appointments, each with its own child Work Order Line Item.
- D . Create Work Order Line Items, each with its own child Service Appointment.
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
- A . Set the Polygon Assignment Policy to the Highest Level.
- B . Set the Territory Assignment Policy to the Highest Level.
- C . Set the Territory Assignment Policy to the Lowest Level.
- D . Set the Polygon Assignment Policy to the Lowest Level.
universal containers wants to provide a view of emergency work that is only
visible to dispatchers
What should the consultant do to meet the requirement?
- A . Custom gantt filter
- B . Custom lightning component
- C . Custom report in a private report folder
- D . Custom list view
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A . 100 contractors100 contractors
- B . 25 contractors75 contractors25 contractors
- C . 25 contractors100 contractors
Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?
- A . Designate a Skill-based resource to the Work Order.
- B . Assign a Preferred status Resource Preference to the Account.
- C . Configure an account preference on the Service Resource record.
- D . Include the Required Resource work type in Scheduling Policies.
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this? Choose 2 answers
- A . Leverage the Match Skills Work Rule when scheduling appointments.
- B . Leverage the Match Skills Scheduling Policy when scheduling appointments.
- C . Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- D . a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A . Owner of Service Appointment and members of User Territory
- B . Assigned Resources, Owner of Service Appointment and members of Service Territory
- C . Assigned Resources, Owner of Service Appointment and members of User Territory
- D . Owner of Service Appointment and members of Service Territory