Practice Free Salesforce Agentforce Specialist Exam Online Questions
Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The Agentforce Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production.
Which other configuration steps should the Agentforce Specialist take in the sandbox that can be deployed to the production org?
- A . create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.
- B . From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.
- C . Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.
At Horizon Insurance, the customer service team is reporting that the agent consistently routes claims intake conversations to the Policy Inquiry subagent, even though user intent clearly indicates a claims-related issue. This misrouting persists despite the user clearly expressing the intent to discuss a claim. The Agentforce Specialist added guard conditions, but the problem persists.
What is most likely causing this incorrect routing in Horizon Insurance’s agent?
- A . Procedural instructions requiring Salesforce Flows to route to the correct subagent
- B . Use of global instructions to define subagent routing for agents in compliance-regulated environments
- C . Overlap in subagent descriptions and entry conditions between the Claims Intake and Policy Inquiry subagents
Universal Containers’ current AI data masking rules do not align with organizational privacy and security policies and requirements.
What should An Agentforce recommend to resolve the issue?
- A . Enable data masking for sandbox refreshes.
- B . Configure data masking in the Einstein Trust Layer setup.
- C . Add new data masking rules in LLM setup.
An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out.
What is the reason for this?
- A . The records related to the prompt have not been selected.
- B . The prompt has not been saved and activated,
- C . A merge field has not been inserted in the prompt.
Cloud Kicks is developing a prompt template in a sandbox and has created multiple saved versions during testing. Cloud Kicks is now preparing to move the template to production.
What is a consideration when deploying the template to production?
- A . Deploying a template requires all previous versions to be manually activated before deployment can succeed
- B . Deploying a template automatically removes all prior versions and replaces them with the deployed version in production
- C . Deploying a prompt template includes all versions of the prompt template that are in the source org to the target org
An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account.
Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?
- A . Use the merge fields to reference a custom related list of opportunities.
- B . Use merge fields to reference the default related list of opportunities.
- C . Use formula fields to reference the Einstein related list of opportunities.
Sales reps at Universal Containers should not be able to create or edit prompt templates.
Which permission set should an AgentForce Specialist assign to the sales reps?
- A . Prompt Execute User
- B . Prompt Template Manager
- C . Prompt Template User
Universal Containers deploys a new Agentforce Service Agent into the company’s website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company’s Salesforce Knowledge articles.
What is the likely issue?
- A . The Agentforce Service Agent user is not assigned the correct Agent Type License.
- B . The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
- C . The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
Choose 1 option.
Before activating a custom agent action, an AgentForce Specialist would like to evaluate multiple real-world user utterances to ensure the action is being selected appropriately.
Which tool should the AgentForce Specialist recommend?
- A . Testing Center
- B . AgentForce Builder
- C . Prompt Builder
In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?
- A . Recipient Opportunities
- B . Recipient Account
- C . User Organization