Practice Free Salesforce Agentforce Specialist Exam Online Questions
Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals.
Which feature meets this requirement?
- A . Create Account Plan
- B . Find Similar Deals
- C . Create Close Plan
Choose 1 option.
Universal Containers (UC) is preparing to use the Agentforce Testing Center to ensure the reliability of a new agent. UC has a CSV file with test cases and is reviewing the documentation to understand best practices and limitations.
Which best practice should the company follow to avoid modifying CRM data while running tests in the Testing Center?
- A . Run tests in the production environment to ensure real-time data accuracy.
- B . Limit the number of test cases to 50 per test to minimize data changes.
- C . Use the Testing Center only in the sandbox environment.
An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce.
Which feature provides this?
- A . Sales Summaries
- B . Sales Insight Summary
- C . Work Summaries
Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to
customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.
Which use case functionality of Model Builder aligns with UC’s request?
- A . Product recommendation prediction
- B . Customer churn prediction
- C . Contract Renewal Date prediction
Choose 1 option.
Universal Containers is setting up the data library configuration within the Agentforce Builder.
What is true regarding Agentforce Data Libraries?
- A . Only data library owners can assign it to the agent.
- B . Each data category can only have one data library.
- C . An agent can have only one data library assigned to it.
Universal Containers wants to implement a customer verification process where sensitive account information can only be accessed after the customer passes identity verification. The agent must enforce this security rule deterministically without allowing the large language model (LLM) to bypass the verification requirement.
What should an Agentforce Specialist recommend as the best solution?
- A . Use context variables to store verification status in the messaging session and configure the agent to check these variables through natural language prompts during each sensitive action.
- B . Include detailed verification instructions in the agent’s topic instructions explaining when customers should be verified and rely on the LLM to follow these guidelines consistently across all interactions.
- C . Create a custom variable IsCustomerVerified set by a verification action, then apply a conditional filter using the expression IsCustomerVerified equals true to all sensitive data actions, ensuring deterministic access control that the LLM can’t alter.
Choose 1 option.
Which scenario best illustrates the use of Model Context Protocol (MCP) in an enterprise Al deployment?
- A . A legal assistant agent using MCP to dynamically find a document classification API to analyze case files
- B . A customer service agent engaging another agent in real-time conversation to resolve tickets
- C . A sales agent discovering other agents’ capabilities using Agent Cards
Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements.
Which prompt template type should UC use and which consideration should UC review?
- A . Field Generation, and that Dynamic Fields is enabled
- B . Field Generation, and that Dynamic Forms is enabled
- C . Flex, and that Dynamic Fields is enabled
Choose 1 option.
An administrator at Universal Containers has successfully deployed a new agent from a sandbox to production using a change set.
The agent uses a prompt template that invokes a Salesforce flow to perform a complex calculation. In production, when users interact with the agent, it fails with an error message every time the flow is supposed to run. The flow was included in the change set and is present in production.
What is the most likely cause of this issue?
- A . The flow was not manually activated in the production org after the deployment.
- B . The user in production does not have permission to run the flow.
- C . The change set did not include the dependent Apex classes for the flow.
An Agentforce Specialist builds a new Service Agent that uses a custom action built on a flow. The agent has been tested in a sandbox and is now ready to deploy.
What is a key consideration regarding the activation status of the agent in the production environment?
- A . The agent will be activated automatically only if the flow is also active.
- B . The agent must be manually activated in production, regardless of its status in the sandbox.
- C . The agent will automatically be activated upon successful deployment.