Practice Free Salesforce Agentforce Specialist Exam Online Questions
Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.
Which features should the Agentforce Specialist recommend?
- A . Service Replies and Case Summaries
- B . Service Replies and Work Summaries
- C . Reply Recommendations and Sales Summaries
Universal Containers wants its AI agent to answer customer questions with precise and up-to-date information.
How does an Agentforce Data Library simplify and enable this?
- A . It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.
- B . It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.
- C . It automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.
Universal Containers wants to use an external large language model (LLM) in Prompt Builder.
What should An Agentforce recommend?
- A . Use Apex to connect to an external LLM and ground the prompt.
- B . Use BYO-LLM functionality in Einstein Studio.
- C . Use Flow and External Services to bring data from an external LLM.
Choose 1 option.
When is the Agent-to-Agent (A2A4) protocol an appropriate communication choice?
- A . When agents need to invoke third-party API
- B . When agents need to access tools
- C . When agents need to collaborate
Choose 1 option.
A company wants to retrieve patient history details to augment the Al agent response. [he company wants to leverage the Data Cloud search index feature.
What is best practice when considering retrieval-augrmented generation (RAG) for information that may contain personally
identifiable information (PII)?
- A . Depend on the agent’s prompt to avoid exposing PII.
- B . Encrypt embeddings, but still index PII records.
- C . Mask sensitive fields and index only non-PII data.
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?
- A . Einstein Email Replies
- B . Einstein Service Replies for Email
- C . Einstein Generative Service Replies for Email
Ursa Major Solar is developing a help agent that must answer customer questions by grounding prompts in data from both internal Knowledge articles and an external partner portal. The Agentforce Specialist configures the agent to use a Data 360 search index. During testing in Agentforce Builder, the agent occasionally provides conflicting answers, and the specialist needs to differentiate between these two grounding sources to troubleshoot the responses.
Which Data 360 process should the specialist review to ensure the origin of the information is accurately identified and made available?
- A . The data harmonization process, where raw data is mapped to data model objects and source metadata is standardized to be queried specifically by hybrid retrievers.
- B . The Retrieval-Augmented Generation synthesis phase, where the large language model automatically uses a semantic retriever to append the source system tag to the final generated output.
- C . The Data 360 retriever function process, where retrieved content can be filtered based on source metadata, such as document type or author, to refine results before they are ranked using semantic or hybrid search.
An Agentforce Specialist wants to ensure their custom agent action performs as expected in conversations.
What should the Agentforce Specialist focus on when creating action instructions?
- A . Write concise agent action instructions and test in Agentforce Builder.
- B . Ensure the agent action label matches the utterance’s intent.
- C . Include comprehensive detailed descriptions and perform smoke testing.
Universal Containers needs to ground a new Agentforce agent with structured data stored in an external system without duplicating it in Data 360. This approach is necessary to ensure real-time data accuracy and minimize storage costs.
Which Data 360 concept should the team use to accomplish this?
- A . Establish a semantic index for external content.
- B . Utilize Zero Copy to access external data without ingestion.
- C . Configure a data stream to import the data into Data 360.
A service manager wants to use Salesforce Prompt Builder to help agents summarize customer case notes after a support call.
The summary should:
Capture the customer’s issue, troubleshooting steps taken, and next actions.
Be no longer than five sentences.
Use plain language with no technical jargon.
If no next action is identified, the summary should explicitly state “No next action required.”
Which key prompt constructs meet this requirement?
- A . Role, Task, LLM Clarity Score, and Format
- B . Role, Task, Token Size Limit, and Format
- C . Task, Context, Constraints, and Format