Practice Free Salesforce Agentforce Specialist Exam Online Questions
What is An Agentforce able to do when the “Enrich event logs with conversation data" setting in Agent is enabled?
- A . View the user click path that led to each copilot action.
- B . View session data including user Input and copilot responses for sessions over the past 7 days.
- C . Generate details reports on all Copilot conversations over any time period.
After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?
- A . A data pipeline, an indexing engine, and a query processor
- B . A data connector, an analytics dashboard, and a workflow rule
- C . A data stream, a search index, and a retriever
Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents.
How should the Agentforce Specialist monitor Agents’ usability and the assignment of actions?
- A . Run a report on the Platform Debug Logs.
- B . Query the Agent log data using the Metadata API.
- C . Run Agent Analytics.
Universal Containers’ sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments.
Which Einstein Generative AI feature should An Agentforce recommend for this request?
- A . Einstein Call Summaries
- B . Einstein Conversation Insights
- C . Einstein Video KPI
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?
- A . Agent Action: Find Similar Opportunities
- B . Agent Action: Draft or Revise Sales Email
- C . Agent Action: Summarize Record
An Agentforce Specialist is setting up Salesforce Knowledge as the data source for a Data Library and must select “Identifying Fields” to help Agentforce locate the right information. The Knowledge article contents are rich, detailed, and quite long.
What should the Agentforce Specialist use as Identifying Fields?
- A . The main contents of the article to ensure the most relevant article is used.
- B . Any text or text area fields that provide a concise summary of the article.
- C . Any standard or custom formula field that contains a suitable concatenated key.
Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data.
Which audit data is available using the Einstein Trust Layer?
- A . Response accuracy and offensiveness score
- B . Hallucination score and bias score
- C . Masked data and toxicity score
When configuring a file upload-based Data Library, what are the maximum allowed file sizes for text or HTML files and PDF files, respectively?
- A . Up to 100 MB for text or HTML files and up to 4 MB for PDF files
- B . Up to 50 MB for both text or HTML files and PDF files
- C . Up to 4 MB for text or HTML files and up to 100 MB for PDF files
Choose 1 option.
Universal Containers (UC) wants to ensure its compliance team can retrieve exact matches of policy clause numbers from a structured legal document library.
Which search type should UC implement?
- A . Use keyword search for exact term matching on structured fields like clause numbers.
- B . Use hybrid search to blend keyword and semantic recall.
- C . Use semantic search to interpret synonyms of clauses dynamically.
Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.
What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?
- A . Use Model Playground to create a model configuration with the specified parameters.
- B . Manually add the hyperparameters to the new template.
- C . Revert to using the standard template without modifications.