Practice Free SIAMP Exam Online Questions
OUTSCO is in the final 12 months of their contract with ZYXUK, but they would like to be part of the new SIAM model. However, the quality and performance of services ZYXUK receives from OUTSCO is decreasing
In the new SIAM model, service credits will apply to all service providers ZYXUK has never applied service credits to OUTSCO before
What is the best way to increase the performance of OUTSCO?
- A . Apply service credits for the breached SLAs, even though service credits were not previously applied
- B . Appoint a ZYXUK project manager to take ownership for resolving the provider s performance issues
- C . Hold reviews between OUTSCO and the ZYXUK service delivery managers to address causes of failure
- D . Make ZYXUK develop an improvement plan with target dates and measures for OUTSCO to follow
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model
The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator
The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services
OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK
What is the best approach for ZYX to appoint a service integrator?
- A . Appoint SIAMRUS as the service integrator for ZYX without further analysis
- B . O Appoint ZSSIAM as the service integrator for ZYX without further analysis
- C . O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator
- D . Update the current contract with OUTSCO to include service integration
The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX What is the most likely reason for this decision?
- A . Agile methods cannot be applied to a big bang implementation approach.
- B . The current service provider contracts have different termination periods.
- C . The service levels must be maintained throughout the entire transition
- D . The ZYXUK Directors want to use the approach suggested by SIAMRUS
The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage. Given this stage, SIAMRUS is not appointed as the service integrator yet. The first task assigned to SIAMRUS is to analyze the current ZYX services and service providers.
OUTSCO has refused to provide any information to SIAMRUS because they are a competitor SIAMRUS still needs information to create a baseline assessment
What is the best approach for SIAMRUS to get the necessary information about OUTSCO and its services’?
- A . Analyze the current and historic OUTSCO related incidents recorded in the ZYXS service desk tool
- B . Ask the ZYXH contract governance team to formally instruct OUTSCO to provide the information
- C . Rely on the analysis of services and providers included in the report prepared by the CIO
- D . Review the OUTSCO contract and performance reports with the ZYXUK service delivery managers
What is unlikely to be included in the outline business case for NEWGEN?
- A . Boundanes of responsibilities
- B . Measurements of benefits
- C . Procedures from internal providers
- D . Proposed future services
ZYX has decided to use an external service integrator SIAMRUS has recommended that the SIAM transition project board has senior user representatives from both the ZYX retained capabilities and the service provider organizations. ZYXS will be an internal service provider.
What activity should ZYXS be responsible for in the senior user role?
- A . Ensure that the transition project meets the expected benefits
- B . Highlight resource gaps within the project that need resolution
- C . Provide input into the acceptance criteria for toolsets
- D . Represent the users from all ZYX companies on the project board
A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner
The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place
What would be the most effective strategy for handling this risk?
- A . identify the one or two key members of the team, who have the greatest knowledge of the applications Find these individuals suitable alternative roles within the retained IT capability, to ensure that the knowledge does not leave the organization
- B . identify a minimum set of documentation. Task the impact team to produce or update these documents for each application. Put in place a handover process which includes formal review and sign-off of the documents by the new service provider
- C . Provide clear communication to the impacted staff regarding why the change is happening, the implications for themselves and the timescales involved. Incentivize some or all of the impacted staff to remain throughout the handover and early life support phases.
- D . Take immediate steps to embed staff from the new service provider, to work alongside the impacted staff members Initiate a coordinated exercise to ensure that all existing documentation regarding the applications is brought up to date.