Practice Free SIAMP Exam Online Questions
The ZYXS IT Director has proposed to the CIO that ZYXS should be the service integrator in the new
SIAM model. The CIO wants to validate if the necessary capabilities exist in ZYXS. The CIO has asked
SIAMRUS to perform the assessment.
What is the first activity that SIAMRUS should carry out?
- A . Compare the ZYXS service integration capabilities with the SIAM objectives and the target SIAM model
- B . Assess the existing capabilities of each team in ZYXS and determine if they are at the required maturity
- C . Identify and then map the stakeholders, process owners and managers for all services across ZYX
- D . Prepare a heat map to provide a graphical summary of capabilities and show it to the CIO
ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.
This internal service provider will operate from multiple locations, which enables the provision of year-round 24-hour support.
A capability framework for application development and support is drawn up for the new internal service provider
What will the development of the capability framework help to address?
- A . Establish a process forum for application development and support
- B . Map skill levels for application development and support roles
- C . Support effective working between staff in the different locations
- D . Understand the boundaries and interactions with other service providers
rhe corporate strategy of ZYX contains these objectives
• Ensure delivery against contracts Invest in and train all ZYX staff
• Control staff costs
Reduce operating costs
Be ready to adapt to change
Fhe ZYX SIAM strategy including the outline business case and outline SIAM model, has been created by the ZYXH CIO It will be considered for approval at the next neetmg of the ZYX Board of Directors in one week.
rhe strategy proposes that:
• SIAMRUS is the external service integrator
ZYXS. ZYXD and the development team from ZYXUK will form a new internal service provider, led by the current ZYXS IT Director
The ZYXS IT Director will continue to report to the ZYXH CFO in the new structure
The ZYXS IT Director has e mailed a formal complaint directly to the CEO about this strategy She believes that a hybnd service integrator structure, using capabilities from both SIAMRUS and ZYXS, would be a better option for ZYX
What should ZYXS do to get the ZYXS IT Director to buy into the SIAM strategy?
- A . Ask the ZYXH CFO and ZYXH CIO to meet with the ZYXS IT Director to understand her concerns
- B . Carry out an awareness campaign to brief all staff in ZYXS ZYXD, and ZYXUK
- C . Remind the ZYXS IT Director that the ZYX Board of Directors will make the final decision on the SIAM strategy
- D . Resend copies of the outline business case and the outline SIAM model to the ZYXS IT Director
The planning for NEWGEN has started
– ZYXS will be the service integrator
– OUTSCO will provide application support services
– NETSCO will provide network services.
– PAYSCO is asked to continue to provide payroll services
Users are happy with the services of PAYSCO The contract with PAYSCO has 2 years left to run This is 18 months after the expected completion date ot the implementation of the SIAM model Initial discussions by ZYXS with PAYSCO have indicated that PAYSCO does not want to make any contract
changes to support the SIAM model.
Given this constraint what is most likely to be the best method to plan for onboarding PAYSCO?
- A . Ask to terminate the existing PAYSCO contract earlier than agreed on for an additional fee Engage in the market to source a replacement payroll service provider
- B . Implement an interim operating model for the management of PAYSCO Manage the ongoing relationship with PAYSCO to align operations to the SIAM model
- C . Renew PAYSCO’s current contract to NETSCO OUTSCO will manage PAYSCO as a subcontractor under a new SIAM based contract between ZYX and OUTSCO
- D . Wait until the current contract expires to onboard PAYSCO Until then, PAYSCO will operate outside of the SIAM model to avoid the need for contract changes
ZYXS service management currently operates a Change Approval Forum (CAF): which is chaired by the ZYXS Service Management and Service Desk Lead, and is meant to be attended by user representatives from each ZYX company.
– In the new SIAM model ZYX is considering using SIAMRUS as the service integrator
– ZYX plans to keep all current service providers, renegotiating and extending contracts where necessary.
– OUTSCO will continue to provide the services for users in ZYXUK
– ZYXS, ZYXD, and the application development team from ZYXUK will become internal service
providers
The SIAMRUS SIAM model includes a process model for change management. In this model. SIAMRUS will hold an Integrated Change Advisory Board (ICAB) meeting every two weeks, where proposed changes to the services and systems will be reviewed before approval SIAMRUS will mandate the use of their change management toolset by all service providers
The CIO is concerned that some of the current service providers may not comply with the SIAMRUS process model for change management
Which organizations are most likely to not comply and why?
- A . CADSCO, FIELD$CO and MAIL$CO. because commodity service providers provide services to multiple customers
- B . OUTSCO, because they use a commodity cloud-based service to monitor the ZYXUK networks and infrastructure
- C . ZYXS, because their Service Management and Service Desk Leadis the chair of the current ZYXS CAF
- D . ZYXUK, because there is no need for the development team to attend the ICAB as they are an internal service provider
There are many factors that can influence the design of a SIAM model
Which factor will most influence the choice of the SIAM structure for ZYX?
- A . Capabilities of the staff working in the ZYX organizations
- B . Multiple geographical locations of ZYX companies
- C . The report and proposed SIAM strategy from SIAMRUS
- D . Willingness of service providers to be part of the SIAM model
The outline SIAM model has been determined.
– ZYXS will be the service integrator
– The development teams from ZYXS and ZYXUK will merge to provide application development and support services
– OUTSCO will provide a centralized service desk the wide area network and local area networks
– ZYXD will provide hosting services
– MAILSCO will provide e-mail services
– MOBSCO will provide desktop support for all users
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The CIO wants to ensure that the tooling strategy supports the corporate strategy
What would be the most appropriate tooling strategy*?
- A . The service providers and ZYXS interface their tool with OUTSCO
- B . The service providp-s .isp the QI .’W.C; tool exr iisivpIv
- C . The service providers use the ZYXS tool exclusively
- D . The service providers use the ZYXS tool or use an interface with it
The SIAM Project Board has decided that the service integrator will be external. The external service integrator has been charged with establishing the governance framework to monitor and measure performance of the ZYX SIAM ecosystem
What will contribute most to the complexity of the governance framework??
- A . ZYX’s merger with a Japanese competitor
- B . ZYXD’s job descriptions and operating procedures
- C . ZYXG’s IT strategy and local service providers
- D . ZYXUK’s lack of attendance at the Change Approval Forum
ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.
The decision has been made to consolidate services into four service groups (in order of proportion of the services)
– OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support
– ZYXS bespoke application support and development
– ZYXD data centers and hosting
– BANKSCO: BCT and BNK application support
Services from all other current service providers will be transitioned into these service groups as
their contracts expire
After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?
- A . O BANKSCO
- B . O OUTSCO
- C . O ZYXD
- D . ZYXS
The corporate strategy of ZYX contains these objectives:
– Ensure delivery against contracts
– Invest in and tram all ZYX staff
– Reduce operating costs
– Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible, and that service levels and high-quality services should be achieved at all times. The CEO wants the new SIAM model to be in place as soon as possible
OUTSCO is a global provider of a range of services, including service integration They have a good reputation as a flexible and reliable service integrator who is willing to amend their SIAM model. They are in the last year of a 10-year contract to provide outsourced services to ZYXUK. Over the last two years the performance and quality of their services has decreased
SIAMRUS is a global provider of service integration services in the manufacturing sector They use a standardized SIAM model with limited flexibility SIAMRUS recently created an outline SIAM strategy for ZYXUK: proposing that they should be the service integrator.
ZYXS is experienced in the service management of corporate services including managing the delivery of service providers The ZYXS IT Director used to be a senior service manager in a small service integration company The ZYXS office location is almost at capacity with no possibility of expansion ZYXS are the developers of NEWBNK, which is strategic to the future of ZYX The CEO wants to retain as many of the existing service providers as possible
Which is the most appropriate structure and sourcing approach for choosing the service integrator for ZYX?
- A . OUTSCO as a hybrid service integrator, acting with the service management function of ZYXS
- B . OUTSCO as an external service integrator, providing service integration services to ZYX
- C . SIAMRUS as an external service integrator, providing service integration services to ZYX
- D . ZYXS as an internal service integrator, transferring their application and support services into ZYXD