Practice Free AP-222 Exam Online Questions
Bohahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application’s history and approval must be auditable.
What will the technical consultant suggest to Bohahaven as the solution for this requirement?
- A . Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
- B . Implement an approval escalation rule that escalates applications to the user’s manager when the application duration is longer than 12 months.
- C . Implement a Flow to identify applications over 12 months and assign ownership of the application to the user’s manager for approval.
- D . Implement an approval process that routes an approval request to the user’s manager when the application duration is longer than 12 months.
A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.
Which Business Rules Engine tool is used here?
- A . Decision Matrices
- B . Data matrices
- C . Workflow Field Updates
- D . Process Builder
When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified.
What is the recommended approach for configuring the Inspection to achieve this requirement?
- A . Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as "Issue" or "Fail", generate a Violation record.
- B . In the "Results" picklist field of the Inspection Assessment Indicator object, edit the "Fail" and "Issue" picklist values and select the "Violations" checkbox for the values to generate a Violation record when selected.
- C . Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
- D . In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the "Violations" checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
A public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.
Which Experience Cloud template should they use?
- A . Aloha
- B . Partner Central
- C . Help Center
- D . Customer Account Portal
A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities.
What is the root cause for the access issue?
- A . The internal users are missing the Emergency Management Response permission set license.
- B . The internal users are missing the Emergency Response Management permission set
- C . The internal users’ role hierarchy has been set incorrectly
- D . The Organization Wide Defaults for ERM objects were set to Public
A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure.
What can the Technical Consultant configure to meet this requirement for the PSO?
- A . Set the Organization-Wide Default for the User object to "Public Read Only."
- B . Remove access to the User object from the Permission Set assigned to the external users
- C . Uncheck the "Site User Visibility" checkbox in the Sharing Settings page
- D . Disable User Sharing in the Site Administration settings page
Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania’s Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.
Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?
- A . Check the Expression Set.
- B . Check the Calculation.
- C . Check the Decision Matrix.
- D . Check the entry condition.
A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city.
A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems.
What could be causing this behavior?
- A . The Salesforce user for the new inspector is disabled.
- B . The ‘Enable Notes’ permission has not been selected for the new inspector.
- C . Action Plans Permission Set has not been assigned to the new inspector.
- D . Person Account Models have not been enabled on the org.
A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone’s health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?
- A . Use record types on Case, one for the constituents and one for internal staff
- B . Use the Public Complaint and Case objects.
- C . Use a custom object for the Complaint with a lookup relationship to Case.
The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned.
What is the most probable cause for the error message?
- A . Person Accounts have not been enabled.
- B . There are no Violation records.
- C . There are no Visit records.
- D . There are no active Action Plan Templates.