Practice Free AP-222 Exam Online Questions
What are the three different key modules of Public Sector Solutions: Business Rules Engine?
- A . Expression Sets
- B . Expression Maps
- C . Decision Tree
- D . Decision Matrix
- E . Decision Table
A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering.
What three steps or tools should be leveraged to ensure the solution can support this surge?
- A . Implement CDN and waiting rooms
- B . Set up IP restrictions to control who can access the website and when
- C . Identify expensive processes to offload to asynchronous processes.
- D . Analyze and test the application for the expected load with a load testing tool
- E . Perform UAT testing to find defects in the code
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A . Create or modify a sharing set for the Profile used for the Site that gives access to Cases
- B . Create or modify a share group for the Profile used for the Site that gives access to Cases
- C . Create or modify a permission set that gives access to Cases owned by the support team
- D . Change the Organization-Wide Default settings for Case to Public Read/Write
A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI).
What are two different Salesforce security tools that can be used to meet this requirement?
- A . Field Audit Trail
- B . Setup Audit Trail
- C . Event Monitoring
- D . Platform Encryption
A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure.
What can the Technical Consultant configure to meet this requirement for the PSO?
- A . Disable User Sharing in the Site Administration settings page
- B . Remove access to the User object from the Permission Set assigned to the external users
- C . Uncheck the "Site User Visibility" checkbox in the Sharing Settings page
- D . Set the Organization-Wide Default for the User object to "Public Read Only."
A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.
Which two are the correct approaches a consultant should take to meet these objectives?
- A . Build a digital experience site using pre-configured emergency response management (ERM)
specific template - B . Build a digital experience site using the Help Center template based on the agency’s requirement
- C . Leverage prebuilt Emergency Service Request flow.
- D . Create a custom Case Record Type and leverage a prebuilt Contact Support Form
Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent’s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bohabaven to protect the application forms?
- A . Implement spam checking for Bohabaven’s Experience Site forms using CAPTCHA.
- B . Deploy grant application OmniScripts on Bohabaven’s Experience Site pages set to "Requires Login."
- C . Set the external organization-wide default sharing settings for grant applications objects to Private.
- D . Provide constituents with a search page on Bohabaven’s website to look up application reference numbers and check the application’s progress.
- E . Enable the Salesforce Spam Check for Experience Sites.
Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience
What should a technical consultant recommend to Boba haven to solve this problem?
- A . Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
- B . Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
- C . Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
- D . Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience
What should a technical consultant recommend to Boba haven to solve this problem?
- A . Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
- B . Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
- C . Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
- D . Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven’s constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven’s employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?
- A . Public Sector Case Analytics App, leveraging CRM Analytics’ case duration formula
- B . Public Sector Case Analytics App, with a newly created custom field to track case duration for new
cases. - C . Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
- D . Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.