Practice Free 300-830 Exam Online Questions
An engineer must generate a report that details the number of times an agent took or placed a call .
Which Cisco Webex Contact Center Analyzer repository must be queried?
- A . Agent Activity Record
- B . Customer Activity Record
- C . Agent Session Record
- D . Customer Session Record
An administrator must set up a way to authenticate users via SMS using a randomly generated passcode .
Which two nodes in Webex Connect are needed to implement this authentication? (Choose two.)
- A . Profile node
- B . Generate OTP node
- C . Data Parser node
- D . SMS node
- E . Evaluate node
Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)
- A . *.wbx.com:443
- B . *.ucce.com:443
- C . *.amazonaws.com
- D . *.ciscoccservice.com:443
- E . *.wxcc.com:443
An engineer must generate a report that details the number of times an agent went on a break .
Which Cisco Webex Contact Center Analyzer repository must be queried?
- A . Customer Session Record
- B . Customer Activity Record
- C . Agent Session Record
- D . Agent Activity Record
Refer to the exhibit.
A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool .
Which two mistakes cause this issue? (Choose two.)
- A . incorrect email asset SMTP server port
- B . incorrect email asset SMTP server username
- C . incorrect email asset SMTP server address
- D . incorrect email asset SMTP server security method
- E . email asset not registered to Webex Engage
A user requires these capabilities:
Participate in telephone campaigns.
Speak to an agent without the customer hearing.
What is the least privileged role that provides the required capabilities?
- A . Standard Agent
- B . Premium Agent
- C . Supervisor
- D . Administrator
A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing. While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow .
Which action must the administrator take to resolve the issue?
- A . Use Virtual Agent V2 node.
- B . Reload Flow Designer to refresh the configuration.
- C . Type the name of Webex AI agent in Virtual Agent field, save, and publish.
- D . Create a connector in Control Hub for Webex AI agent.