Practice Free 300-830 Exam Online Questions
Quantum Innovations wants to automate the handling of these customer queries: product warranty details current promotions delivery timelines nearest store based on a postal code
The solution must provide accurate responses quickly and consistently .
Which solution meets the customer requirements?
- A . IVR menu
- B . live agent
- C . scripted AI agent
- D . autonomous AI agent
DRAG DROP
A user has the agent role and needs a desktop experience that meets these requirements: stops receiving inbound engagements without affecting KPIs can transfer calls to frequent destinations can categorize the call intent .
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.
A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?
- A . Panel
- B . Headless
- C . Navigation
- D . Persistent
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
- A . certificate-based trunks
- B . registration-based trunks
- C . DNS-based trunks
- D . PSTN trunks
- E . enterprise trunks
What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)
- A . It provides agent state syncing between platforms.
- B . It supports OAuth certificate-based authentication.
- C . It supports TLS API encryption.
- D . It supports read-write and read-only configurations.
- E . It provides customizable CRM agent workflows from WxCC.
An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function .
Which two programming languages can the administrator use to write the function? (Choose two.)
- A . JavaScript
- B . Python
- C . Typescript
- D . Go
- E . Rust
To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates .
Which Cisco AI Assistant feature provides the required functionality?
- A . topic analytics
- B . AI-generated summaries
- C . automatic CSAT scoring
- D . real-time transcripts
Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service-queue/{id}?
- A . cjp:config_read
- B . cjds:admin_org_write
- C . cjp:user
- D . cjds:admin_org_read
A Webex Contact Center engineer is configuring a new chat digital channel for their organization. Chat digital channel interactions will be handled by Webex Contact Center agents.
Which two actions must be taken as part of the configuration? (Choose two.)
- A . Create a channel with Chat as a channel type.
- B . Assign a phone number to a channel.
- C . Create a channel with Email as a channel type.
- D . Assign an asset to a channel.
- E . Create a channel with Social Channel as a channel type.
Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop .
Which action helps to identify the cause of the issue?
- A . Check the SIP trunk status on the customer’s Session Border Controller.
- B . Verify that the Webex Contact Center channels are associated.
- C . Review the Webex Contact Center Analyzer that checks the call logs.
- D . Review the Webex Contact Center Queues configuration.