MB-280 Exam Questions – Microsoft Dynamics 365 Customer Experience Analyst

Understand Microsoft MB-280 Exam Overview

Microsoft Dynamics 365 Customer Experience Analyst MB-280 exam is designed for professionals responsible for configuring, customizing, and extending Dynamics 365 Sales to enhance an organization’s sales processes. Candidates should have experience with Dynamics 365 Sales implementations, a solid understanding of sales processes and user experiences, and the ability to demonstrate capabilities in Dynamics 365 Customer Insights.

Duration: 100 minutes
Language: English
Price: $165

Master Microsoft MB-280 Exam Topics

Microsoft certification MB-280 exam topics cover the following details.

Implement Dynamics 365 Sales
Configure and customize Dataverse and model-driven apps
Implement the Dynamics 365 App for Outlook
Implement security and customizations in Dynamics 365 Sales
Demonstrate Dynamics 365 Customer Insights capabilities
Extend and enhance Dynamics 365 Sales capabilities

Microsoft MB-280 Exam Preparation Tips

To successfully prepare for the MB-280 Microsoft Dynamics 365 Customer Experience Analyst exam, follow these structured tips:

Understand the Exam Objectives

Review the official skills measured by the exam:

Implement Dynamics 365 Sales
Configure and customize Dataverse and model-driven apps
Implement the Dynamics 365 App for Outlook
Implement security and customizations in Dynamics 365 Sales
Demonstrate Dynamics 365 Customer Insights capabilities
Extend and enhance Dynamics 365 Sales capabilities

Gain Hands-on Experience

Set up a Microsoft Dynamics 365 Sales trial environment
Practice configuring model-driven apps in Power Apps.
Work with Dataverse, focusing on tables, columns, relationships, and security roles.
Experiment with Power Automate cloud flows (connectors, triggers, and actions).
Configure and customize Dynamics 365 Sales, including dashboards, forms, and security models.

Use Practice Tests

Take official Microsoft practice tests to identify weak areas.
Try third-party MB-280 practice exams from platforms like Certdeed

Join Study Groups & Forums

Engage with peers and experts in Microsoft communities:
Microsoft Tech Community
LinkedIn & Discord Groups for MB-280 discussions.
Reddit: r/Dynamics365