ITIL 4 Specialist: Create, Deliver and Support Exam Info and Questions Sharing

Understand ITIL 4 Specialist: Create, Deliver and Support Exam Info

The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification offers a comprehensive foundation for these critical capabilities and serves as a vital module for those pursuing the ITIL 4 Managing Professional designation. The Create, Deliver and Support module is one of the four Managing Professional modules in the ITIL 4 framework. It’s designed for IT practitioners responsible for the end-to-end delivery of IT-enabled products and services.

Number of Questions: 40 multiple-choice questions
Duration: 90 minutes
Passing Score: 70% (28 correct answers out of 40)
Question Style: Scenario-based with a single correct answer per question
Languages Available: English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish

Master ITIL 4 Specialist: Create, Deliver and Support Exam Topics

The ITIL 4 CDS module covers a wide range of topics relevant to today’s IT service environments:

Service Design and Development: Learn how to structure and manage high-quality digital services.
Service Delivery: Understand the mechanisms behind effective and reliable service provisioning.
Service Support: Improve response and resolution capabilities for incidents and service requests.
Service Performance Metrics: Master the use of metrics and KPIs to drive improvements.
Service Automation and Technology: Explore how tools and automation can streamline delivery and support.
Culture and Collaboration: Build and lead teams that embrace Agile, DevOps, and Lean methodologies.
Continuous Improvement: Foster a mindset of iteration and innovation.
Customer and User Experience: Focus on value co-creation and delivering a seamless experience.
ITIL 4 Principles: Apply the guiding principles of ITIL across the service lifecycle.

ITIL 4 Specialist: Create, Deliver and Support Certification Benefits

End-to-End Service Expertise
Gain comprehensive knowledge in designing, delivering, and supporting IT services.

Career Advancement
Opens doors to roles like IT Service Manager, Operations Manager, and DevOps Lead.

Supports Agile, DevOps & Lean
Learn to integrate modern practices for faster, more adaptive service delivery.

Stronger Team Collaboration
Promotes people-focused leadership and a culture of cooperation.

Boosts Efficiency with Automation
Learn how to reduce costs and improve consistency using automation tools.

Step Toward Managing Professional
A required module for earning the ITIL 4 Managing Professional designation.

Customer-Centric Focus
Enhances user experience and value co-creation with customers.

Drives Continuous Improvement
Learn to measure and optimize service performance with actionable metrics.

Industry Versatility
Applies to IT and non-IT sectors across various industries.

Globally Recognized Certification
Proves your credibility and commitment to ITSM best practices.