Practice Free Slack-Admn-201 Exam Online Questions
You’re an Org Admin for an airline’s Slack Enterprise Grid. The airline’s customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team’s channel.
Which TWO steps should you take to allow the customer support team to create the workflow?
- A . Add members of the customer support team as App Managers under workspace App Management settings.
- B . Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
- C . Enable channel email addresses to forward support emails to their dedicated channel.
- D . Enable Workflow Builder and webhooks in Workflow Builder.
- E . Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.
As the Org Admin of a large corporation, you’ve received many requests from external users connected via Slack Connect.
Which TWO actions can you take within the External People Management dashboard? (Choose 2 answers.)
- A . Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.
- B . Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.
- C . View all Slack Connect invitations.
- D . Approve or deny Slack Connect requests.
- E . View all external people connected to your org and the Slack Connect channels they belong to.
You recently joined an organization that is on Slack’s Enterprise Grid plan and because of your previous Slack Admin experience, you were added as a Grid Owner. You notice the organization is still managing provisioning manually, using a "just-in-time" process.
At your last company, you saw the benefits of connecting identity provider (IdP) groups to Slack.
Which two aspects of IdP group mapping will benefit your current organization? (Select the TWO best answers.)
- A . It will enable automatic additions of members in an IdP group to channels within your organization.
- B . It will enable automatic additions and removals of members in an IdP group to workspaces within your organization.
- C . It will enable automatic additions and removals of members in an IdP group to Slack Connect channels within your organization.
- D . It will enable member provisioning as a required step for all Org Owners.
- E . It will enable automatic approvals and authentications of integrations within your organization.
You’re a Support Agent on the admin team for your Slack Enterprise Grid workspace.
An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.
How should you respond?
- A . Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
- B . Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).
- C . Approve the employee’s request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
- D . Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
What are two reasons why a company would be interested in using SAML single sign-on (SSO) to authenticate its users on Slack? (Select the TWO best answers.)
- A . It gives organizations more control over their security policies, including password format requirements.
- B . It replaces the need for your admins to have to set up an identity provider (IdP) for Slack.
- C . It is a standard security feature that is available on all of Slack’s paid plans.
- D . It allows employees to use the same login credentials they already use for other applications.
- E . It allows your organization to control the encryption keys to your users’ data within Slack.
Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn’t have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?
- A . Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.
- B . Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.
- C . Email a "How to use Slack guide" to new hires before they start.
- D . Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.
The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?
- A . Build custom apps for all the popular tools that send the alerts to one channel.
- B . Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a #alerts-all channel for the relevant teams to monitor.
- C . Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.
- D . Send an announcement to the company reminding them to be more responsive when receiving alerts.
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members’ productivity in Slack?
- A . Show employees how they can request new apps to be installed in Slack.
- B . Train everyone on how to create Slack integrations.
- C . Allow employees to install social apps, like Giphy, that will help attract new Slack members.
- D . Connect tools they are already using, like Google Calendar or Box, to Slack.
You’re a Workspace Admin on the Slack Business+ plan. Your company, Hurricane Inc., recently acquired another company, Tidepool Ltd., that uses the Slack Pro plan. You need to consolidate Tidepool’s Slack workspace into Hurricane’s workspace.
What is the best option for moving Tidepool’s channels? (Select the best answer.)
- A . Create new channels in Hurricane’s workspace to mirror the channels in Tidepool’s workspace.
- B . Use the Move Channels page in the admin dashboard to move channels to Hurricane’s workspace.
- C . Export all public channels from Tidepool’s Pro workspace, then import them into Hurricane’s Business workspace.
- D . Copy all of Tidepool’s channels into Hurricane’s workspace using Copy Channels on the Channel Management page.
You’re the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?
- A . Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.
- B . Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests.
- C . Create a multi-workspace channel for selected members to manage all admin requests for the organization.
- D . Delegate an Org Owner from each business to handle everyday tasks, such as member requests.