Practice Free Public Sector Solutions Exam Online Questions
A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?
- A . OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
- B . OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type
- C . Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
- D . OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance.
Which of the following configurations directly impacts the City’s Salesforce licensing cost?
- A . Configuring more than ten different OmnlScript Application forms and making them available on an Experience Site for external users to apply.
- B . Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
- C . Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
- D . Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts.
Which statement is true regarding Person Accounts?
- A . After Person Accounts is enabled in an org, it can be disabled again.
- B . Person Accounts bring together fields from Opportunity and Contact.
- C . Record Types are not supported for Person Accounts.
- D . The Person Account model uses the standard Account object to hold the details about a person.
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?
- A . By utilizing the flows
- B . By utilizing the expression sets in BRE module
- C . By utilizing the integration procedures
- D . By utilizing the combination of data raptors and integration procedures
The Department of Disaster Assistance would like to enhance its existing grant management experience using the “Grants Management" Public Sector Solution.
What are the correct sequential stages involved in the grant management lifecycle?
- A . Plan, Apply, Engage, Review, Award, Manage and Close Out
- B . Plan, Engage, Apply, Review, Award, Manage and Close Out
- C . Engage, Apply, Plan, Review, Award, Manage and Close Out
- D . Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker’s supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was.
However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout.
What should the Administrator check for next?
- A . Verify that the case worker has the Decision Explainer Permission set.
- B . Verify that the case worker has the Rules Engine Runtime permission.
- C . Verify that the case worker has OmniStudio Admin permission.
- D . Verify that the case worker has OmniStudio User permission.
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency’s compliance use cases?
- A . Setup Audit Trail
- B . Field History Tracking
- C . Salesforce Shield
- D . Classic Encryption
Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven’s constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven’s employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?
- A . Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new O cases.
- B . Public Sector Case Analytics App, leveraging CRM Analytics’ case duration formula
- C . Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
- D . Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected.
Which two steps would a technical consultant use to address this use case?
- A . Add a Lightning Component to query and Aggregate the total value of all permits
- B . Add an Aggregate step to the group and add the SUM function
- C . Provide Permission Sets to users for the Expression Set and Lightning Component
- D . Add an Aggregate Group to the end of the Expression Set
A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI).
What are two different Salesforce security tools that can be used to meet this requirement?
- A . Field Audit Trail
- B . Setup Audit Trail
- C . Event Monitoring
- D . Platform Encryption