Practice Free PMP Exam Online Questions
Question #431
Clients are complaining about the delay on a product delivery timeline. It is confirmed that the issue is related to the product inventory and availability.
What should the project manager do to engage the stakeholders?
- A . Ask the team to work on the complaint raised by the clients.
- B . Escalate the issue raised by the clients to the project sponsor,
- C . Develop a solution with the team to identify the inventory level.
- D . Work with the team and the product owner to define the next steps.
Correct Answer: D
D
Explanation:
When clients are complaining about a delay in product delivery, it’s important for the project manager to engage the stakeholders effectively12. This can be done by working with the team and the product owner to define the next steps12. This approach ensures that everyone involved in the project is aware of the issue and can contribute to the solution. It also helps to maintain transparency and trust with the stakeholders34. The project manager should also communicate the issue and the proposed steps to the stakeholders promptly, ensuring transparency3.
Reference: https://www.onethreadapp.com/blog/project-delays/
D
Explanation:
When clients are complaining about a delay in product delivery, it’s important for the project manager to engage the stakeholders effectively12. This can be done by working with the team and the product owner to define the next steps12. This approach ensures that everyone involved in the project is aware of the issue and can contribute to the solution. It also helps to maintain transparency and trust with the stakeholders34. The project manager should also communicate the issue and the proposed steps to the stakeholders promptly, ensuring transparency3.
Reference: https://www.onethreadapp.com/blog/project-delays/
Question #432
A project manager for an iterative project received feedback from an on-site team member that the virtual team was not meeting the deliverables on time. The project manager gathered details on what the status report should contain m order to track deliverables.
What is the remedial action the project manager should take?
- A . Perform stakeholder engagement with the virtual team
- B . Add status reports to the communications management plan
- C . Convene an on-site meeting for both of the teams
- D . Add status report creation as a product backlog item
Correct Answer: A
A
Explanation:
According to the PMBOK Guide, stakeholder engagement is the process of identifying the people, groups, or organizations that could impact or be impacted by the project, analyzing their expectations and influence, and developing appropriate strategies to effectively engage them in project decisions and execution. Stakeholder engagement is especially important for projects that involve virtual teams, as they may face challenges such as communication barriers, cultural differences, lack of trust, and low visibility. By performing stakeholder engagement with the virtual
team, the project manager can ensure that the team members are aware of the project objectives, requirements, and deliverables, and that they receive timely and constructive feedback, recognition, and support. This can help improve the team’s performance, motivation, and collaboration, and ultimately lead to better project outcomes.
Reference: PMBOK Guide, 6th edition, pages 513-514, 540-541; PMP Practice Exam, question 4.
A
Explanation:
According to the PMBOK Guide, stakeholder engagement is the process of identifying the people, groups, or organizations that could impact or be impacted by the project, analyzing their expectations and influence, and developing appropriate strategies to effectively engage them in project decisions and execution. Stakeholder engagement is especially important for projects that involve virtual teams, as they may face challenges such as communication barriers, cultural differences, lack of trust, and low visibility. By performing stakeholder engagement with the virtual
team, the project manager can ensure that the team members are aware of the project objectives, requirements, and deliverables, and that they receive timely and constructive feedback, recognition, and support. This can help improve the team’s performance, motivation, and collaboration, and ultimately lead to better project outcomes.
Reference: PMBOK Guide, 6th edition, pages 513-514, 540-541; PMP Practice Exam, question 4.
Question #433
A project manager has been assigned to a project where collaboration with the business is a critical key factor. The project manager is not sure about which approach to use. A senior project manager has been assigned to help the project manager.
What advice should the senior project manager provide?
- A . Provide a project management template for the project manager to follow as a guide.
- B . Suggest using an agile approach since customer and team collaboration is critical for project success.
- C . Work with the project manager to develop a new approach that will bring benefits to the project.
- D . Establish a project management methodology that requires the customer to provide daily updates to the team.
Correct Answer: B
B
Explanation:
Agile project management emphasizes flexibility, collaboration, and customer satisfaction. In an agile approach, customer and team collaboration is a key principle. This approach allows for changes and evolution in requirements and solutions through collaborative effort. It’s particularly beneficial in environments where it’s important to be able to adapt quickly to changes. Therefore, if collaboration with the business is a critical factor for the project, an agile approach would be suitable12.
Reference: Project Management Professional (PMP)® Certification | PMI2
PMP Examination Content Outline – June 2019 – Project Management Institute1
B
Explanation:
Agile project management emphasizes flexibility, collaboration, and customer satisfaction. In an agile approach, customer and team collaboration is a key principle. This approach allows for changes and evolution in requirements and solutions through collaborative effort. It’s particularly beneficial in environments where it’s important to be able to adapt quickly to changes. Therefore, if collaboration with the business is a critical factor for the project, an agile approach would be suitable12.
Reference: Project Management Professional (PMP)® Certification | PMI2
PMP Examination Content Outline – June 2019 – Project Management Institute1
Question #434
At the end of planning a new project, the project manager needs to schedule the kick-off meeting but is having difficulty finding a common time slot when all necessary stakeholders can be available onsite.
How should the project manager proceed to schedule the kick-off meeting?
- A . Email all stakeholders with the objectives of the project and ask for feedback.
- B . Wait for a date when all required attendees can be available onsite.
- C . Run separate meetings to accommodate everyone’s schedule.
- D . Schedule a virtual meeting so onsite and remote stakeholders can attend at the same time.
Correct Answer: D
D
Explanation:
The project manager should schedule a virtual meeting so onsite and remote stakeholders can attend at the same time because this is the most efficient and effective way to communicate the project objectives, scope, deliverables, and expectations to all the relevant stakeholders. A virtual meeting can also facilitate interaction and feedback among the participants, and foster a sense of collaboration and commitment. The other options are not the best choices because they do not ensure that all the stakeholders are informed and engaged at the same level. Emailing all stakeholders with the objectives of the project and asking for feedback (option A) may not reach all the stakeholders, or may not elicit timely or adequate responses. Waiting for a date when all required attendees can be available onsite (option B) may cause unnecessary delays and risks to the project. Running separate meetings to accommodate everyone’s schedule (option C) may create inconsistencies and confusion among the stakeholders, and increase the workload and complexity for the project manager.
Reference: PMBOK Guide, 6th edition, pages 367-368, 376-377. PMP Sample Test Questions. PMP Questions page 417.
D
Explanation:
The project manager should schedule a virtual meeting so onsite and remote stakeholders can attend at the same time because this is the most efficient and effective way to communicate the project objectives, scope, deliverables, and expectations to all the relevant stakeholders. A virtual meeting can also facilitate interaction and feedback among the participants, and foster a sense of collaboration and commitment. The other options are not the best choices because they do not ensure that all the stakeholders are informed and engaged at the same level. Emailing all stakeholders with the objectives of the project and asking for feedback (option A) may not reach all the stakeholders, or may not elicit timely or adequate responses. Waiting for a date when all required attendees can be available onsite (option B) may cause unnecessary delays and risks to the project. Running separate meetings to accommodate everyone’s schedule (option C) may create inconsistencies and confusion among the stakeholders, and increase the workload and complexity for the project manager.
Reference: PMBOK Guide, 6th edition, pages 367-368, 376-377. PMP Sample Test Questions. PMP Questions page 417.
Question #435
One of the key stakeholders on the project team reaches out with an additional requirement that may impact the overall schedule. A discussion with another stakeholder suggests thai this might just be a small task.
What should the project manager do?
- A . Coordinate design document preparation
- B . Perform a qualitative risk analysis
- C . Request further clarification of the requirement
- D . Manage the engagement of this stakeholder.
Correct Answer: C
C
Explanation:
When a key stakeholder introduces a new requirement, it is essential for the project manager to request further clarification. This ensures that the requirement is fully understood and its impact on the project schedule can be accurately assessed. The PMBOK Guide emphasizes the importance of clear communication and understanding stakeholders’ needs for successful project management1. Additionally, the PMI-PBA highlights the need for detailed requirement analysis to manage changes effectively and align them with business objectives2.
Reference: Stakeholder Analysis: Pivotal Practice to Project Success | PMI1 PMI Professional in Business Analysis (PMI-PBA)® Handbook2
C
Explanation:
When a key stakeholder introduces a new requirement, it is essential for the project manager to request further clarification. This ensures that the requirement is fully understood and its impact on the project schedule can be accurately assessed. The PMBOK Guide emphasizes the importance of clear communication and understanding stakeholders’ needs for successful project management1. Additionally, the PMI-PBA highlights the need for detailed requirement analysis to manage changes effectively and align them with business objectives2.
Reference: Stakeholder Analysis: Pivotal Practice to Project Success | PMI1 PMI Professional in Business Analysis (PMI-PBA)® Handbook2
Question #436
An agile project is running its fifth iteration out of 10. After the last retrospective, the team members realize that they had to work extra hours to deliver the committed work.
What should the project manager do?
- A . Ask for additional team members to maintain the velocity
- B . Implement a checkpoint in the iteration to verify if the team is on track
- C . Conduct a focused retrospective to help the team to discover the root cause
- D . Ask the team to have a lower commitment for the next iteration
Correct Answer: C
C
Explanation:
According to the Agile Practice Guide, one of the principles of agile project management is to “reflect on how to become more effective, then tune and adjust behavior accordingly” (Section 2.1). This implies that the project manager should facilitate regular retrospectives, where the team can inspect their work processes, identify what went well and what can be improved, and plan actions for the next iteration. By conducting a focused retrospective, the project manager can help the team to discover the root cause of why they had to work extra hours, and find ways to avoid or mitigate it in the future. This is also consistent with the PMBOK® Guide, which states that “the project manager should use retrospectives to review the effectiveness of the project team and the project management approach” (Section 4.6.3.3).
Reference: Agile Practice Guide, Section 2.1
PMBOK® Guide, 6th Edition, Section 4.6.3.3
C
Explanation:
According to the Agile Practice Guide, one of the principles of agile project management is to “reflect on how to become more effective, then tune and adjust behavior accordingly” (Section 2.1). This implies that the project manager should facilitate regular retrospectives, where the team can inspect their work processes, identify what went well and what can be improved, and plan actions for the next iteration. By conducting a focused retrospective, the project manager can help the team to discover the root cause of why they had to work extra hours, and find ways to avoid or mitigate it in the future. This is also consistent with the PMBOK® Guide, which states that “the project manager should use retrospectives to review the effectiveness of the project team and the project management approach” (Section 4.6.3.3).
Reference: Agile Practice Guide, Section 2.1
PMBOK® Guide, 6th Edition, Section 4.6.3.3
Question #437
A project manager is assigned to a new project. Many of the project deliverables need to be outsourced.
What should the project manager use to document the project deliverables?
- A . Service level agreement (SLA)
- B . Statement of work (SOW)
- C . Scope management plan
- D . Memorandum of understanding (MOU)
Correct Answer: B
B
Explanation:
A statement of work (SOW) is a formal document that outlines the specific tasks, deliverables, and requirements of a project. It serves as a contractual agreement between a vendor and a client, providing a comprehensive description of the work to be performed. A SOW is used to document the project deliverables when outsourcing work to external parties, as it defines the scope, schedule, quality, and payment terms of the project. A SOW can also include a work breakdown structure (WBS), which is a hierarchical decomposition of the project deliverables into smaller, manageable components.
Reference:
What Is a Statement of Work (SOW)? – Coursera
Statement Of Work Ultimate Guide: Simple Definition & Template.
What Is a Statement of Work? Definition & Examples – ProjectManager
B
Explanation:
A statement of work (SOW) is a formal document that outlines the specific tasks, deliverables, and requirements of a project. It serves as a contractual agreement between a vendor and a client, providing a comprehensive description of the work to be performed. A SOW is used to document the project deliverables when outsourcing work to external parties, as it defines the scope, schedule, quality, and payment terms of the project. A SOW can also include a work breakdown structure (WBS), which is a hierarchical decomposition of the project deliverables into smaller, manageable components.
Reference:
What Is a Statement of Work (SOW)? – Coursera
Statement Of Work Ultimate Guide: Simple Definition & Template.
What Is a Statement of Work? Definition & Examples – ProjectManager
Question #438
A project manager is managing a new development program to automate some technical functions. During project kickoff, the project manager expresses the need for a technical architect to support the project for a moderate amount of time. The project sponsor informs the project manager about an existing technical architect who possesses valuable knowledge but is already assigned at the portfolio level.
What engagement model should the project manager use for the technical architect role to ensure project success?
- A . Hire a new technical architect who would be solely dedicated to the current project.
- B . Share the existing technical architect so they can be allocated to the current project and other projects.
- C . Hire a new technical architect who would be shared between the current project and other projects.
- D . Assign the existing technical architect to solely be dedicated to the current project.
Correct Answer: B
B
Explanation:
Sharing the existing technical architect is a strategic approach that allows for the utilization of their valuable knowledge across multiple projects, including the current one. This engagement model promotes efficient use of resources and expertise within the organization. It enables the technical architect to contribute their specialized skills to the current project while maintaining their responsibilities at the portfolio level. This approach aligns with the principles of resource management and optimization, ensuring that the project benefits from the architect’s expertise without compromising their existing commitments123.
Reference: (Composable Engagement Models For Architects – LinkedIn; Composable Engagement Models For Architects – Architecture & Governance Magazine; IT Engagement Models: Definition, Types and Process – Outstaff Your Team).
B
Explanation:
Sharing the existing technical architect is a strategic approach that allows for the utilization of their valuable knowledge across multiple projects, including the current one. This engagement model promotes efficient use of resources and expertise within the organization. It enables the technical architect to contribute their specialized skills to the current project while maintaining their responsibilities at the portfolio level. This approach aligns with the principles of resource management and optimization, ensuring that the project benefits from the architect’s expertise without compromising their existing commitments123.
Reference: (Composable Engagement Models For Architects – LinkedIn; Composable Engagement Models For Architects – Architecture & Governance Magazine; IT Engagement Models: Definition, Types and Process – Outstaff Your Team).
Question #439
A global program is being kicked off, and various distributed teams are Involved in delivering the initiative. Besides planning and executing the scope for the initiative, team interactions must be considered.
How should the project teams interact in their meetings?
- A . Phone conversations
- B . Encrypted emails
- C . Videoconferencing
- D . Chat conversations
Correct Answer: C
C
Explanation:
In the context of a global program with distributed teams, videoconferencing is often the most effective way for project teams to interact in their meetings. Videoconferencing allows for real-time communication, visual cues, and can facilitate better understanding and collaboration among team members. While phone conversations, encrypted emails, and chat conversations can also be used, they may not provide the same level of interaction and engagement as videoconferencing. It’s important to note that the choice of communication method should also consider the nature of the meeting, the pReference of the team members, and the information security requirements of the project.
Reference:
https://www.projectmanager.com/blog/project-meetings-for-your-team https://www.predictiveindex.com/blog/eight-tips-on-how-to-best-interact-with-your-team-members/
C
Explanation:
In the context of a global program with distributed teams, videoconferencing is often the most effective way for project teams to interact in their meetings. Videoconferencing allows for real-time communication, visual cues, and can facilitate better understanding and collaboration among team members. While phone conversations, encrypted emails, and chat conversations can also be used, they may not provide the same level of interaction and engagement as videoconferencing. It’s important to note that the choice of communication method should also consider the nature of the meeting, the pReference of the team members, and the information security requirements of the project.
Reference:
https://www.projectmanager.com/blog/project-meetings-for-your-team https://www.predictiveindex.com/blog/eight-tips-on-how-to-best-interact-with-your-team-members/
Question #440
A project team delivered a critical deliverable to the customer. The customer complained that the maintenance manual was not included.
What should the project manager do next?
- A . Submit a change request to include the manual.
- B . Add the needed manual and update the risk log.
- C . Review the stakeholder engagement plan.
- D . Review the terms and conditions of the contract.
Correct Answer: D
D
Explanation:
The project manager should review the terms and conditions of the contract to determine if the maintenance manual was part of the agreed scope and deliverables. If the manual was not included in the contract, the project manager should inform the customer and negotiate a change request to add the manual as a new deliverable. If the manual was included in the contract, the project manager should apologize to the customer and expedite the delivery of the manual as soon as possible. The project manager should also update the risk log to capture the potential impact of this issue on the customer satisfaction, project schedule, and budget.
Reference: (Professional in Business Analysis Reference Materials source and documents)
PMBOK® Guide, 6th edition, Section 12.2.1.1, “Procurement Documentation” PMBOK® Guide, 6th edition, Section 12.3.3.1, “Change Requests” PMBOK® Guide, 6th edition, Section 11.6.1.1, “Risk Register”
D
Explanation:
The project manager should review the terms and conditions of the contract to determine if the maintenance manual was part of the agreed scope and deliverables. If the manual was not included in the contract, the project manager should inform the customer and negotiate a change request to add the manual as a new deliverable. If the manual was included in the contract, the project manager should apologize to the customer and expedite the delivery of the manual as soon as possible. The project manager should also update the risk log to capture the potential impact of this issue on the customer satisfaction, project schedule, and budget.
Reference: (Professional in Business Analysis Reference Materials source and documents)
PMBOK® Guide, 6th edition, Section 12.2.1.1, “Procurement Documentation” PMBOK® Guide, 6th edition, Section 12.3.3.1, “Change Requests” PMBOK® Guide, 6th edition, Section 11.6.1.1, “Risk Register”