Practice Free Plat-Admn-301 Exam Online Questions
The Cloud Kicks security team has seen an increase in unattended device attacks, where hackers can view sensitive information when users leave devices unlocked in public settings. The security team wants to ensure Salesforce data cannot be viewed after 10 minutes of inactivity.
What is the recommended security setting to configure?
- A . Enforce login IP ranges on every request.
- B . Lock sessions to the domain in which they were first used.
- C . Require a high assurance session.
- D . Force logout on session timeout.
D
Explanation:
Force logout on session timeout is the recommended security setting to configure because it prevents users from resuming their sessions after they time out due to inactivity, which reduces the risk of unauthorized access to Salesforce data from unattended devices.
Reference: https://help.salesforce.com/s/articleView?id=sf.security_sessions_logout.htm&type=5
The administrator at Universal Containers recently rolled out Email-to-Case functionality. Even though a new record type was created and specified in the Email-to-Case settings, all incoming cases are receiving a different record type.
What is likely causing the record type discrepancy?
- A . The new Case Owner needs permissions to the new record type.
- B . The Automated Case User needs permissions to the new record type.
- C . A Case assignment rule is preventing the record type from being updated.
- D . A validation rule is preventing the record type from being updated.
B
Explanation:
The Automated Case User is the default user for cases created via Email-to-Case. This user needs to have permissions to the new record type in order to assign it to the incoming cases. If the Automated Case User does not have the permissions, the cases will receive a different record type based on the organization-wide default settings.
Reference:
https://help.salesforce.com/s/articleView?id=sf.case_email_to_case.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_automated_user.htm&type=5
Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system. Customers want to know what the different configuration options are. Sales management wants to ensure the opportunity pipeline is as accurate as possible.
What should sales reps do to ensure their quotes and opportunities reflect their sales?
- A . Update the quote record each time the customer requests a different product configuration, and clicks the sync button to update the opportunity.
- B . Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity.
- C . Create new opportunities for each quote request. Change the forecast category to omitted for all except the most likely to be purchased.
- D . Use the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price.
A
Explanation:
Creating a new quote record for each of the different product configurations and syncing the most likely to be purchased back to the opportunity will ensure that their quotes and opportunities reflect their sales. This way, sales reps can show customers different options and prices, and keep track of which one is most likely to close. Syncing a quote with an opportunity will update the opportunity amount, stage, and expected revenue fields based on the quote information.
Reference:
https://help.salesforce.com/s/articleView?id=sf.quotes_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.quotes_syncing.htm&type=5
Which three fields should be used as filter criteria? Choose 3 answers
- A . A phone field that provides the full phone number of the seller.
- B . A multi-select picklist field that designates features of the listing.
- C . A number field that designates the square footage of the listing.
- D . A formula field that calculates a price for the listing.
- E . A picklist field that designates the county of the listing.
A,C,E
Explanation:
A phone field that provides the full phone number of the seller, a number field that designates the square footage of the listing, and a picklist field that designates the county of the listing should be used as filter criteria because they are fields that can be used to narrow down the report results based on specific values or ranges. A multi-select picklist field that designates features of the listing and a formula field that calculates a price for the listing should not be used as filter criteria because they are fields that cannot be filtered on in reports.
Reference:
https://help.salesforce.com/s/articleView?id=sf.reports_filtering.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_fields_unavailable.htm&type=5
The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this request is limiting records containing sensitive information, such as bank accounts and Personal Identifiable Information (PII).
Which feature should an administrator recommend to help limit what data is exported?
- A . Salesforce Platform Encryption
- B . Export Data Settings
- C . Salesforce Shield
- D . Muted Permission Sets
C
Explanation:
To limit data exports, especially for sensitive information, Export Data Settings in Salesforce are specifically designed to control user access to export data. These settings allow administrators to restrict who can export data from Salesforce, helping to protect sensitive information like bank accounts and Personal Identifiable Information (PII).
Export Data Settings:
Salesforce provides administrators with the ability to manage permissions related to data export functions. This includes restricting access to tools like Data Export, Data Loader, and Report Exports.
By limiting these permissions, administrators can control which users are allowed to export data, thereby reducing the risk of sensitive data, such as PII, being exported by unauthorized individuals.
This is particularly useful for ensuring that only designated roles or users can export data, as per the organization’s data security policies.
Specific Use Case for Sensitive Information:
In a scenario where the focus is on preventing unnecessary access to sensitive information, Export Data Settings directly target the ability to export data and can be customized based on the security needs of the organization.
By disabling or limiting export permissions for specific profiles or roles, AW Computing can better manage the risk associated with handling sensitive data.
Incorrect options:
Salesforce Platform Encryption: While it protects sensitive data at rest by encrypting fields and files, it does not control export capabilities or prevent users from exporting data.
Salesforce Shield: This suite includes event monitoring, encryption, and audit trail features, which enhance security but do not specifically limit export permissions.
Muted Permission Sets: These are used to restrict permissions in permission set groups but are not designed to manage or limit data export capabilities directly.
In conclusion, Export Data Settings offer the most precise control over data export capabilities in Salesforce, making it the best solution to meet the security department’s requirement.
Reference: According to Salesforce documentation, administrators can utilize Export Data Settings to manage and restrict data export permissions across the organization
Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to ensure that every application is linked to both a job posting and an applicants can apply for more one job posting, and each job posting can have more than one application.
How should an administrator configure the objects?
- A . Make Job Application as a junction object with a master-detail relationship to Applications and a lookup relationship to Job Posting.
- B . Create Application as a junction object with a master- detail relations to Job Postings and a lookup relationship to Job Applications.
- C . Add applicants as a junction object with master-detail relationship to both Posting and Job Applications.
- D . Configure Job Application as a Junction object with master-detail relationship to both Application and Job Postings.
D
Explanation:
A junction object is a custom object with two master-detail relationships that allows you to create many-to-many relationships between two objects. In this case, the Job Application object can be used as a junction object to link the Application object and the Job Posting object, so that each application can be related to one or more job postings, and each job posting can have one or more applications.
Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5
The support operations team has noticed some Invalid data In the custom Primary issue picklist field on case records. They are unsure of what the issue is since the field is being updated by an automated procedure and there Is a validation rule to ensure clean data on case records.
Why arc records being updated with data that violates the validation rule?
- A . The data change Is triggered by an update record Flow element.
- B . The field is being updated by a workflow field update.
- C . The field is being updated by an Apex before trigger.
- D . The user has the Modify All Data permission on the object.
B
Explanation:
The field is being updated by a workflow field update is why records are being updated with data that violates the validation rule. A workflow field update is a way to automatically change the value of a field when a workflow rule evaluates to true. A workflow field update can bypass validation rules and other security controls when updating a field value, which can result in invalid data being stored in the record.
A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.
Which two area should the administrator review to understand potential root causes? Choose 2 answers
- A . Identity Verification History
- B . Login History
- C . Debug Logs
- D . Setup Audit Trail
A,B
Explanation:
Identity verification history and login history are two areas that the administrator can review to understand potential root causes of multi-factor authentication issues. Identity verification history shows the methods and results of identity verification attempts for a user, such as email verification, SMS verification, or app verification. Login history shows the status, source, and location of login attempts for a user, as well as any login errors or challenges that occurred. These two areas can help the administrator identify if the user entered the correct verification code, if the user’s device or app is compatible with multi-factor authentication, or if there are any network or security issues that prevent successful verification.
Reference:
https://help.salesforce.com/s/articleView?id=sf.identity_verification_history.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
The distributors at Cloud Kicks are eligible for support based on a specific service contract.
How should the administrator show this in Salesforce?
- A . Use entitlement management.
- B . Add a service contract to the record.
- C . Turn on Service Cloud.
- D . Build a new custom object.
A
Explanation:
Entitlement management lets you create and maintain service contracts that specify the support terms for each account. You can use entitlement processes to automatically apply the correct service contract to a case based on criteria you define.
Reference: https://trailhead.salesforce.com/en/content/learn/modules/entitlements/entitlements_overview
AW Computing it running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?
- A . Create a separate price book.
- B . Implement CPQ.
- C . Remove the approval process.
- D . Enable Subscriptions.
B
Explanation:
A price book is a list of products and their prices for a specific segment of customers or market. By creating a separate price book for the special bundle deal on monitors and keyboards, AW Computing can offer different prices for these products without affecting their standard prices or requiring VP approval. The price book can also specify which products are included in the bundle and which are not.
Reference: https://help.salesforce.com/s/articleView?id=sf.products_pricebooks_def.htm&type=5