Practice Free Plat-Admn-301 Exam Online Questions
Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes should happen every time a record is created or updated, Put other changes should only happen when the record is updated.
Which two options should the administrator use to automate these updates? Choose 2 answers
- A . Use a Decision element with the "Only if the record that triggered the flow to run is updated to meet the condition requirements" option.
- B . Create a Process Builder that runs when a record is changed.
- C . Create a flow that runs when a record is created or updated.
- D . Use "formula evaluates to true" workflow rule with the ISCHANCEO function to make changes when the record Is updated.
B,C
Explanation:
Process Builder and Flow Builder are tools that allow administrators to automate business processes in Salesforce without writing code. Process Builder and Flow Builder can perform actions such as creating records, updating fields, sending emails, posting to Chatter, invoking Apex classes, calling flows, etc.
To automate several updates to lead records and update unrelated records at Cloud Kicks, an administrator can use two options:
B) Create a Process Builder that runs when a record is changed
Process Builder is a tool that allows administrators to create processes that consist of criteria nodes and action groups. Criteria nodes define the conditions that trigger the process and action groups define the actions that the process performs. Processes can run when a record is created or when a record is created or edited.
By creating a Process Builder that runs when a record is changed, an administrator can automate updates to lead records based on certain criteria and perform actions such as updating fields, sending emails, posting to Chatter, invoking Apex classes, calling flows, etc.
Reference:
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.process_considerations.htm&type=5
C) Create a flow that runs when a record is created or updated
Flow Builder is a tool that allows administrators to create flows that consist of elements such as screens, assignments, decisions, loops, etc. Elements define the logic and user interface of the flow. Flows can run in different ways such as when a user clicks a button, when a record is updated by Process Builder, when an event occurs in the system (such as record creation), etc.
Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.
Which two tools should the administrator use to update the owner of these leads? Choose 2 answers
- A . Bulk API
- B . Mass Update
- C . Dataloader.io
- D . Import Wizard
A,C
Explanation:
Bulk API and Dataloader.io are both tools that can be used to update large numbers of records in Salesforce. Bulk API is a RESTful API that allows you to create, update, delete, or query millions of records asynchronously by submitting batches of data. Dataloader.io is a web-based data loader tool that allows you to import, export, or delete data using a simple user interface.
Reference: https://developer.salesforce.com/docs/atlas.en-us.api_asynch.meta/api_asynch/asynch_api_intro.htm https://dataloader.io/
Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update.
What could the administrator do to troubleshoot the issue?
- A . Check the Approval Process to make sure it is on the correct version.
- B . Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action.
- C . Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again.
- D . Change the value with a Specific New Field Value so the Process Builder knows what value to look for.
B
Explanation:
Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action is what the administrator should do to troubleshoot the issue. This option allows the approval process field update to trigger any workflow rules or processes that are based on the updated field value. If this option is not checked, the approval process field update will not trigger any workflow rules or processes, and the Process Builder will not fire
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
- A . Chat is unavailable in Lightning Experience if also using Omni-Channel.
- B . Chat can only be added to Standard navigation Lightning apps.
- C . Chat must be routed with Omni-Channel in Lightning Experience.
- D . Chat can only be added to Console navigation Lightning apps.
C,D
Explanation:
Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience1.Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style2.
Reference:
1 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_omnichannel.htm&ty pe=5
2 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_app.htm&type=5
Cloud Kicks users need to link multiple Case records to multiple Outcome records stored in a custom object. Any user that can view the Case record must be able to create a link. The administrator creates a Case Outcome custom object.
What is the recommended option to use when adding a field to Case Outcome?
- A . Lookup relationship with Ready-Only sharing setting.
- B . Master-detail relationship with Read-Only sharing setting.
- C . Lookup relationship with Read/Write sharing setting
- D . Mater-detail relationship with Read/Write sharing setting
C
Explanation:
A lookup relationship with Read/Write sharing setting is the recommended option to use when adding a field to Case Outcome custom object. A lookup relationship is a type of relationship that links two objects together and allows users to associate one record with another. A lookup relationship does not affect the security or deletion of either record and can be optional or required. In this case, you can create a lookup relationship field on Case Outcome object that references Case object and allows users to link multiple Case records to multiple Case Outcome records. You can also set the sharing setting for the lookup field to Read/Write, which means that users who have access to the parent record can also access and edit the child record.
Reference:
https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.relationships_considerations_lookup.htm&type=5
What should the administrator consider before enabling Person Accounts?
- A . Person Account cannot be disabled.
- B . Person Account requires less data storage.
- C . Person Account and Business Accounts cannot be in the same sharing model.
- D . All standard Account news can be converted to Person Account field.
A
Explanation:
Person Account cannot be disabled is something that the administrator should consider before enabling Person Accounts. Person Accounts are a special type of accounts that allow storing information about individual people who are not associated with an organization or business account. Once Person Accounts are enabled, they cannot be disabled or removed from the org without contacting Salesforce support
Users report that the industry picklist field is no longer visible on account records.
What test can an administrator use to troubleshoot the issue?
- A . Field audit history
- B . Setup audit trail
- C . Field history tracking
- D . Debug log
B
Explanation:
The setup audit trail tracks the recent setup changes that you and other administrators have made to your org. It can help you troubleshoot issues by showing you what changes were made, who made them, and when. In this case, the setup audit trail can help the administrator identify if someone changed the field-level security, page layout, or profile settings for the industry picklist field.
Reference: https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable.
What should the administrator implement to help ensure consistent formatting?
- A . Edit the standard field length to five characters.
- B . Add a quick create function for the sales reps to use.
- C . Create a REGEX function to use in a validation rule on the field.
- D . Add a help text instructing the sales rep on how to enter this field.
C
Explanation:
REGEX is a function that allows administrators to check whether a text value matches a regular expression pattern. Regular expressions are a way to define complex patterns of characters using symbols and operators. REGEX can be used to enforce consistent formatting for a field value by specifying the required length, characters, and separators.
At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market.
What Lightning will satisfy this requirement?
- A . Record Detail Component
- B . Fields component
- C . Highlights Panel Component
- D . Path Component
B
Explanation:
The Fields component is a Lightning component that allows administrators to display fields from a record on a Lightning page based on certain conditions or criteria. For example, administrators can use filter logic to show or hide fields based on field values or user profiles. In this case, the administrator can use the Fields component to display fields that only apply to condos based on the value of a field that indicates the type of property.
Reference: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_fields.htm&type=5
Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK’s B2C customers are employed at its larger customer accounts and should be tracked under both.
Which two options will CK need to use to manage its customers’ accounts? Choose 2 answers
- A . Contacts to Multiple Accounts
- B . Leads
- C . Person Accounts
- D . Campaign Members
A,C
Explanation:
To manage both B2C and B2B customers, CK should use Person Accounts and Contacts to Multiple Accounts features. Person Accounts allow CK to store information about individual consumers without requiring a separate account record. Contacts to Multiple Accounts allow CK to associate a contact with multiple accounts, such as their employer and their personal account.
Reference:
https://help.salesforce.com/s/articleView?id=sf.account_person_behavior.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.account_contact_rel_overview.htm&type=5