Practice Free PL-600 Exam Online Questions

DRAG DROP

You need to propose a solution for form requirements.

What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Correct Answer:

Explanation:

Box 1: Field controls

You must standardize the format used by agents to enter customer phone numbers.

Box 2: Workflow

Log issues as cases. The case form must show variable sections based on the case type.

HOTSPOT

A company offers continuing education courses for medical professionals. Each time a course is offered, the company tracks that the session has taken place in an Excel workbook.

The company maintains a list of required qualifications for an educator to teach a course.

Educator qualifications range from languages spoken to advanced degrees.

The company needs the following custom table relationships defined:

✑ Associate educators with a list of their professional qualifications.

✑ Assign a primary educator to each course that is held.

✑ Collect information about every course that is held.

You need to determine the type of relationship that best fits the requirement.

Which type of table relationship should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

Explanation:

Reference: Box 1: One-to-many relationship

Each educator can have 0, 1, or many qualifications

Box 2: One-to-many relationship

Each educator can be the primary educator for 0, 1 or many cources.

Box 3: Many-to-many relationship that uses a custom table.

Note: N:N (Many-to-Many): A table relationship that depends on a special Relationship table, sometimes called an Intersect table, so that many rows of one table can be related to many rows of another table.

Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-entity-relationships

HOTSPOT

A company plans to use Microsoft Power Platform.

The company needs to understand how API requests are used so that its solution can be designed within the API limits granted by Microsoft.

The company requires the following information:

• How API limits are allocated

• Which Microsoft Power Platform components count toward its API limits

• Which Power Automate flow steps count toward API limits

You need to describe the API allocation for each design consideration.

Which API allocations should you identify? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

DRAG DROP

You are assisting an engineering company with a project that will digitally transform the business with a new inspection app. You complete several requirements workshops with technicians and are in the process of confirming the requirements.

You need to classify the functional and non-functional requirements for the client.

How should you classify each requirement? To answer, move the appropriate classifications to the correct requirements. You may use each classification once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Correct Answer:

Explanation:

Here is the correct classification of the requirements into Functional and Non-functional:

HOTSPOT

A company plans to use Microsoft Dynamics 36S and Microsoft Power Platform.

The company has the following requirements:

• Schedule onsite visits for customers per availability.

• Generate invoices based on services delivered to customers.

You need to recommend a solution to meet the requirements.

Which solutions should you recommend? To answer, select the appropriate options in the answer area.

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Correct Answer:

Topic 2, Relecloud

Case study

Overview

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background

Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.

Current environment

– The company uses Microsoft Office 365.

– The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.

– For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.

– The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.

– The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.

– The company uses vendors to service aircraft.

Environment

– Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.

– Minimize the use of third-party products and custom development.

– Reduce customer support call volumes by having the system automatically resolve common issues.

– The security rule for agents must contain the privileges in the default Customer Service Representative security role.

– Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.

– Application use layout should be role specific.

Agents

– You must standardize the format used by agents to enter customer phone numbers.

– Agents need a solution to replace paper reservation checklists.

– Agents need dashboards to show a current count of all reservations on the entity.

– Agents need a way to track reservation issues.

– Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.

– Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.

– Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.

IT

– IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.

– IT staff needs a system that is easy to navigate to active cases.

– IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.

– IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.

Management

– Management requires paginated reports for stakeholders.

– Management wants to provide frequent flyers with better service when the flyers call.

– Managers need to see all customer dashboards at the top of their menu on their mobile device.

Maintenance

– Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.

– Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.

– Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.

You need to recommend a solution for agents when working with customers to make reservations.

What should you recommend?

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HOTSPOT

A company plans to use a combination of model-driven and canvas apps for data interaction and Power Bl for data reporting.

The company has the following requirements:

• Share a canvas app with the auditor team.

• Ensure account balance values in Power Bl are only viewable by the investment team.

• Streamline user administration and role assignment.

You need to recommend a security component to use for each requirement.

Which security components should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

A company wants to create a Power Automate flow that posts marketing events to social media.

The company must ensure that the postings adhere to regulatory requirements for handling of personally identifiable information (PII) data. The company will not post events to unauthorized social media platforms.

You need to ensure that the requirement is met.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

A company plans to automate the expense approval process.

Users currently enter data into an on-premises SQL Server database.

You need to allow users to submit expenses from mobile devices.

Solution: Create a canvas app for expense data entry. Create a custom connector. Create a cloud flow for approval and use the custom connector to add data to the SQL Server database. Does the solution meet the goal?

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A company has a Power Platform solution that integrates with a third-party system.

The client reports that unexpected updates are being made to the Accounts table.

You need to determine the root cause of the issue.

In which three locations should you investigate? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

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