Practice Free PL-600 Exam Online Questions
DRAG DROP
A police department uses apps deployed in Microsoft Power Platform to capture investigation information using a custom table. The apps run in offline mode in areas with poor data signals. The department identified a need for photos to be captured during the investigation and stored in Microsoft Dataverse for easy access.
You need to implement the photo-capturing functionality.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.


You are creating a scope of work document for a solution. You have the following requirements:
• Track support cases, first response time, and resolution time.
• Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
• Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components.
Which two components should you include? Each correct answer presents part of the solution. NOT: Each correct selection is worth one point.
- A . Dynamics 365 Customer Service
- B . Power virtual Agents
- C . PowerBI
- D . Dynamics 365 Customer Voice
AB
Explanation:
Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.
Use Dynamics 365 Customer Service to:
✑ Track customer issues through cases
✑ Record all interactions related to a case
✑ Share information in the knowledge base
✑ Create queues and route cases to the right channels
✑ Create and track service levels through service-level agreements (SLAs)
✑ Define service terms through entitlements
✑ Manage performance and productivity through reports and dashboards
✑ Create and schedule services
✑ Participate in chats
✑ Manage conversations across channels
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
A company plans to use Microsoft Power Platform.
The company wants to enhance the user experience of its apps. The company requires a reusable custom color picker control that can be added to model-driven app forms and canvas app screens.
You need to recommend a solution.
Which solution should you recommend?
- A . Power Apps component framework
- B . Client script
- C . Web resources
- D . Plug-ins
You are designing an integration between an Azure SQL database and a model-driven app.
You have the following requirements:
• Audit updates to the data.
• Assign security role access to tables at the user level.
• Assign security role access to tables at the organization level.
• Enable change tracking.
• Add and update data.
You need to implement virtual tables.
Which two requirements can you meet by using virtual tables? Each correct answer presents a complete solution. NOTE Each correct selection is worth one point.
- A . Enable change tracking.
- B . Assign security role access to tables at the user level.
- C . Add and update data.
- D . Assign security role access to tables at the organization level.
- E . Audit updates to the data.
DRAG DROP
You need to recommend solutions to meet the organization’s communication needs.
What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Explanation:
Box 1: Microsoft Teams
First up employees must be able to contact each other by using a secure system to ask and answer questions about medical cases.
Microsoft Teams key capabilities:
Connected
Secure
Managed
Collaborative and productive
Box 2: Microsoft 365 Business Voice
Workers must be able to communicate in near real-time with worker support agents.
Microsoft 365 Business Voice makes it easy for small and medium organizations to turn Microsoft Teams into a powerful and flexible telephone system. It’s a replacement for traditional telephony providers and in-house phone systems that can be difficult and costly to manage.
Reference:
https://docs.microsoft.com/en-us/microsoft-365/solutions/empower-people-to-work-remotely
https://docs.microsoft.com/en-us/microsoftteams/business-voice/whats-business-voice
A company plans to automate business processes by using Power Automate. You identity a subprocess that must be implemented across multiple flows. You need to implement the subprocess so that it is maintainable and easy to navigate.
What should you do?
- A . Save a copy of the subprocess and then add any additional actions into the flow.
- B . Initiate the subprocess with an automated trigger.
- C . Copy the actions of the subprocess into the flow by using the clipboard.
- D . Initiate the subprocess with an instant trigger.
You need to resolve the issue reported during testing.
What should you do?
- A . Create an image data type within the Inspection Order table.
- B . Create a relationship within the Inspection Order table to the originating inspection order.
- C . Create a Quick View form for the inspection order.
B
Explanation:
Need to store the image in the table.
Scenario: The company uses photos of employees to generate employee badges. Photos are uploaded into Microsoft 365 user profiles.
DRAG DROP
You are a Microsoft Power Platform architect.
You have identified several project risks.
You need to categorize potential risks that are specific to your customer.
How should you categorize the risks? To answer, drag the appropriate categories to the correct risks. Each category may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.


HOTSPOT
You are working with a credit union that has implemented a Microsoft Power Platform solution for its member banking team.
The credit union must add additional data sources to support the solution.
You need to identify the data sources to support additional requirements, including:
• Access real-time financial data from an on premises SQL database by using a member greeting canvas app.
• Manually ingest member data once weekly from an enrichment CSV file.
Which data source connections should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.


You need to select an appropriate app for Relecloud.
Which app should you recommend?
- A . Dynamics 365 Field Service
- B . Dynamics 365 Sales
- C . Dynamics 365 Project Operations
- D . Dynamics 365 Customer Service
D
Explanation:
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
