Practice Free PK0-005 Exam Online Questions
Question #11
A visual that displays team progress was created for stand-up meetings.
Which of the following BEST describes what is being represented on the visual?
- A . Decision board
- B . Whiteboard
- C . Task board
- D . Dashboard
Correct Answer: C
C
Explanation:
A task board is a visual tool that displays team progress for stand-up meetings. A task board usually consists of columns that represent different stages or statuses of tasks, such as to do, in progress, done, or blocked. Each task is represented by a card or sticky note that can be moved across the columns as the task progresses. A task board can help to facilitate communication, collaboration, and transparency among team members and stakeholders. It can also help to track and manage work flow, prioritize tasks, identify bottlenecks, and resolve issues3
C
Explanation:
A task board is a visual tool that displays team progress for stand-up meetings. A task board usually consists of columns that represent different stages or statuses of tasks, such as to do, in progress, done, or blocked. Each task is represented by a card or sticky note that can be moved across the columns as the task progresses. A task board can help to facilitate communication, collaboration, and transparency among team members and stakeholders. It can also help to track and manage work flow, prioritize tasks, identify bottlenecks, and resolve issues3
Question #12
After a release, the project sponsor received an escalation from an executive about the extension of the downtime after the scheduled window.
Which of the following should be added to the issue log?
- A . Continuous integration
- B . Rollback plan
- C . Customer notification
- D . Automated testing
Correct Answer: C
C
Explanation:
Customer notification should be added to the issue log after receiving an escalation from an executive about the extension of the downtime after the scheduled window. Customer notification is a communication activity that informs the customers about any issues or changes that may affect their satisfaction or expectations. Customer notification can help to maintain trust, transparency, and goodwill with the customers and prevent any negative impacts on their business operations or experience.
C
Explanation:
Customer notification should be added to the issue log after receiving an escalation from an executive about the extension of the downtime after the scheduled window. Customer notification is a communication activity that informs the customers about any issues or changes that may affect their satisfaction or expectations. Customer notification can help to maintain trust, transparency, and goodwill with the customers and prevent any negative impacts on their business operations or experience.
Question #13
Which of the following best describes the role of a PM for a CRM system?
- A . To track sales
- B . To store customer information
- C . To implement new features
- D . To pay vendors
Correct Answer: C
C
Explanation:
The role of a Project Manager (PM) for a Customer Relationship Management (CRM) system is to implement new features that enhance the system’s capabilities and align with business objectives.
In the CompTIA Project+ PK0-005 exam objectives, under Domain 1.1: Compare and contrast different project management roles and responsibilities, the PM is responsible for overseeing the development and implementation of system enhancements.
C
Explanation:
The role of a Project Manager (PM) for a Customer Relationship Management (CRM) system is to implement new features that enhance the system’s capabilities and align with business objectives.
In the CompTIA Project+ PK0-005 exam objectives, under Domain 1.1: Compare and contrast different project management roles and responsibilities, the PM is responsible for overseeing the development and implementation of system enhancements.
Question #14
Which of the following is a capital expense?
- A . Building lease
- B . Building purchase
- C . Building maintenance
- D . Building insurance
Correct Answer: B
B
Explanation:
A capital expense is the cost of acquiring or making improvements to fixed assets that have a useful life of more than one year1. A building purchase is an example of a capital expense, as it is a long-term investment that increases the value of the company’s assets2. Building lease, maintenance, and insurance are not capital expenses, as they are recurring or short-term costs that do not increase the value of the company’s assets3.
B
Explanation:
A capital expense is the cost of acquiring or making improvements to fixed assets that have a useful life of more than one year1. A building purchase is an example of a capital expense, as it is a long-term investment that increases the value of the company’s assets2. Building lease, maintenance, and insurance are not capital expenses, as they are recurring or short-term costs that do not increase the value of the company’s assets3.
Question #15
A project manager reports that the implementation of a new system is on track to be completed under budget and ahead of the schedule. A stakeholder then asks the manager to add mobile device functionality.
Which of the following should the project manager do in response to the request?
- A . Decline because it is not included in the project scope.
- B . Assess the impact of the request and create a change request
- C . Create new functional and non-functional requirements for mobile devices.
- D . Revise the baseline of the project plan by adding the new requirements.
Correct Answer: B
B
Explanation:
Assess the impact of the request and create a change request. The project manager should assess the impact of the request and create a change request in response to the stakeholder asking to add mobile device functionality to a project that is on track to be completed under budget and ahead of schedule. A change request is a document that formally proposes and records a modification or addition to some aspect of a project, such as scope, schedule, cost, quality, or resources. A change request can help to communicate and justify the need and rationale for the change and its implications on the project objectives and deliverables. A change request also helps to initiate the change control process, which involves reviewing, approving, implementing, and monitoring the change12
B
Explanation:
Assess the impact of the request and create a change request. The project manager should assess the impact of the request and create a change request in response to the stakeholder asking to add mobile device functionality to a project that is on track to be completed under budget and ahead of schedule. A change request is a document that formally proposes and records a modification or addition to some aspect of a project, such as scope, schedule, cost, quality, or resources. A change request can help to communicate and justify the need and rationale for the change and its implications on the project objectives and deliverables. A change request also helps to initiate the change control process, which involves reviewing, approving, implementing, and monitoring the change12
Question #16
A project manager is assigned an initiative in a highly regulated industry that requires employees to safeguard certain pieces of PII.
Which of the following is the best approach for the project manager to keep the information confidential?
- A . Encryption
- B . Multifactor authentication
- C . Quality assurance
- D . Password protection
Correct Answer: A
A
Explanation:
Encryption is the process of transforming data into an unreadable format that can only be accessed by authorized parties who have the decryption key. Encryption is the best approach for the project manager to keep the PII confidential, as it protects the data from unauthorized access during storage and transmission12.
A
Explanation:
Encryption is the process of transforming data into an unreadable format that can only be accessed by authorized parties who have the decryption key. Encryption is the best approach for the project manager to keep the PII confidential, as it protects the data from unauthorized access during storage and transmission12.
Question #17
A project manager has decided to outsource portions of a project and will conduct a separate procurement.
In which of the following phases does this task occur?
- A . Planning
- B . Initiating
- C . Controlling
- D . Executing
Correct Answer: A
A
Explanation:
This answer is based on the understanding that outsourcing is a form of procurement, which is one of the knowledge areas in project management. Procurement involves acquiring goods and services from external sources to support the project objectives. According to the CompTIA Project+ Study Guide1, procurement activities occur mainly in the planning phase of the project, where the project manager identifies the project needs, defines the scope of work, evaluates the potential vendors, and prepares the procurement documents.
The other options are not correct because:
Initiating is the phase where the project manager defines the project purpose, objectives, and deliverables, and obtains the project charter and stakeholder approval. Initiating does not involve procurement activities, although it may involve some preliminary research on the feasibility and availability of external resources.
Controlling is the phase where the project manager monitors and measures the project performance, compares it with the baseline, and implements corrective actions if needed. Controlling does involve some procurement activities, such as reviewing the vendor deliverables, managing the changes, and resolving the issues, but these are not the main tasks of procurement.
Executing is the phase where the project manager leads and directs the project team and other resources to complete the project work according to the plan. Executing does involve some procurement activities, such as selecting the vendor, signing the contract, and managing the relationship, but these are not the main tasks of procurement.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 8: Planning Projects, Part 4 (Procurement and Communication), pages 243-260; CompTIA Project+ Certification Exam Objectives, Domain 2: Project Planning, Objective 2.5: Given a scenario, plan procurement for a project.
A
Explanation:
This answer is based on the understanding that outsourcing is a form of procurement, which is one of the knowledge areas in project management. Procurement involves acquiring goods and services from external sources to support the project objectives. According to the CompTIA Project+ Study Guide1, procurement activities occur mainly in the planning phase of the project, where the project manager identifies the project needs, defines the scope of work, evaluates the potential vendors, and prepares the procurement documents.
The other options are not correct because:
Initiating is the phase where the project manager defines the project purpose, objectives, and deliverables, and obtains the project charter and stakeholder approval. Initiating does not involve procurement activities, although it may involve some preliminary research on the feasibility and availability of external resources.
Controlling is the phase where the project manager monitors and measures the project performance, compares it with the baseline, and implements corrective actions if needed. Controlling does involve some procurement activities, such as reviewing the vendor deliverables, managing the changes, and resolving the issues, but these are not the main tasks of procurement.
Executing is the phase where the project manager leads and directs the project team and other resources to complete the project work according to the plan. Executing does involve some procurement activities, such as selecting the vendor, signing the contract, and managing the relationship, but these are not the main tasks of procurement.
Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 8: Planning Projects, Part 4 (Procurement and Communication), pages 243-260; CompTIA Project+ Certification Exam Objectives, Domain 2: Project Planning, Objective 2.5: Given a scenario, plan procurement for a project.
Question #18
Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter.
Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views?
- A . Compromising
- B . Forcing
- C . Smoothing
- D . Collaborating
Correct Answer: C
C
Explanation:
Smoothing is a conflict resolution technique that involves minimizing or ignoring the differences between the parties and focusing on the common interests or goals1. It is often used when the conflict is not very important or when there is a need to maintain harmony and relationships2. By using smoothing, the project manager can reduce the tension and stress caused by the disagreement and encourage the team members to cooperate and work together. Smoothing is different from compromising, which involves finding a middle ground or a trade-off that partially satisfies both parties; forcing, which involves imposing one’s own solution or decision on the other party; and collaborating, which involves finding a win-win solution that fully satisfies both
parties3.
Reference = CompTIA Project+ PK0-005 Certification Study Guide, Chapter 10: Executing Projects Part 1, page 297; A Quick Guide to Resource Smoothing: Definition, Benefits, and Process, Conflict Resolution Techniques section; Resource Smoothing: How To Use In Project Management | Hive, Smoothing section.
C
Explanation:
Smoothing is a conflict resolution technique that involves minimizing or ignoring the differences between the parties and focusing on the common interests or goals1. It is often used when the conflict is not very important or when there is a need to maintain harmony and relationships2. By using smoothing, the project manager can reduce the tension and stress caused by the disagreement and encourage the team members to cooperate and work together. Smoothing is different from compromising, which involves finding a middle ground or a trade-off that partially satisfies both parties; forcing, which involves imposing one’s own solution or decision on the other party; and collaborating, which involves finding a win-win solution that fully satisfies both
parties3.
Reference = CompTIA Project+ PK0-005 Certification Study Guide, Chapter 10: Executing Projects Part 1, page 297; A Quick Guide to Resource Smoothing: Definition, Benefits, and Process, Conflict Resolution Techniques section; Resource Smoothing: How To Use In Project Management | Hive, Smoothing section.
Question #19
Project team members are leaving the company due to a stressful work environment. The project manager needs to capture this concern about potentially losing team members again.
Which of the following logs should the project manager use?
- A . Risk
- B . Change
- C . Defect
- D . Issue
Correct Answer: A
A
Explanation:
A risk log or risk register is used to document potential risks to the project, including the loss of team members due to high stress. CompTIA Project+ recommends this log as a tool for identifying and managing risks throughout the project lifecycle.
A
Explanation:
A risk log or risk register is used to document potential risks to the project, including the loss of team members due to high stress. CompTIA Project+ recommends this log as a tool for identifying and managing risks throughout the project lifecycle.
Question #20
Which of the following statements best describes zero-based budgeting?
- A . Start with the budget from the last project and add any new expenses.
- B . Start with allocating expenses based on the importance of the project.
- C . Start the project with a fixed amount decided by the management team.
- D . Start with no financial plan and justify each new expense.
Correct Answer: D
D
Explanation:
Zero-based budgeting involves starting from a “zero base” and justifying each expense without reference to previous budgets. This budgeting method promotes financial discipline and aligns with CompTIA Project+ guidelines on budget control and justification.
D
Explanation:
Zero-based budgeting involves starting from a “zero base” and justifying each expense without reference to previous budgets. This budgeting method promotes financial discipline and aligns with CompTIA Project+ guidelines on budget control and justification.