Practice Free PK0-005 Exam Online Questions
Question #111
After a release, the project sponsor received an escalation from an executive about the extension of the downtime after the scheduled window.
Which of the following should be added to the issue log?
- A . Continuous integration
- B . Rollback plan
- C . Customer notification
- D . Automated testing
Correct Answer: C
C
Explanation:
Customer notification should be added to the issue log after receiving an escalation from an executive about the extension of the downtime after the scheduled window. Customer notification is a communication activity that informs the customers about any issues or changes that may affect their satisfaction or expectations. Customer notification can help to maintain trust, transparency, and goodwill with the customers and prevent any negative impacts on their business operations or experience.
C
Explanation:
Customer notification should be added to the issue log after receiving an escalation from an executive about the extension of the downtime after the scheduled window. Customer notification is a communication activity that informs the customers about any issues or changes that may affect their satisfaction or expectations. Customer notification can help to maintain trust, transparency, and goodwill with the customers and prevent any negative impacts on their business operations or experience.
Question #112
During an executive call, a project sponsor found out about issues with the project but was not able to provide details about the next steps.
Which of the following needs to be revised?
- A . Project dashboard
- B . Gap analysis
- C . Risk register
- D . Communication plan
Correct Answer: D
D
Explanation:
The scenario indicates a breakdown in communication between the project team and the project sponsor. The sponsor was unaware of the issues and could not provide guidance on the next steps, highlighting a deficiency in the project’s communication processes.
According to the CompTIA Project+ PK0-005 exam objectives, under Domain 1.8: Compare and contrast communication management concepts, it is essential to:
Develop communication platforms/modalities
Manage project communication
Control project communication
One of the key aspects of controlling project communication is:
Revising the communication plan
The communication plan outlines how information is disseminated among stakeholders, including the frequency, methods, and responsible parties. If a sponsor is uninformed about project issues, it suggests that the communication plan is either inadequate or not being followed correctly.
The CompTIA Project+ PK0-005 Certification Study Guide further elaborates on this by stating that:
The communication plan should be reviewed and updated regularly to ensure effective information flow among stakeholders.
In this case, revising the communication plan would address the communication gaps, ensuring that the sponsor and other stakeholders receive timely and accurate information about project issues and developments.
D
Explanation:
The scenario indicates a breakdown in communication between the project team and the project sponsor. The sponsor was unaware of the issues and could not provide guidance on the next steps, highlighting a deficiency in the project’s communication processes.
According to the CompTIA Project+ PK0-005 exam objectives, under Domain 1.8: Compare and contrast communication management concepts, it is essential to:
Develop communication platforms/modalities
Manage project communication
Control project communication
One of the key aspects of controlling project communication is:
Revising the communication plan
The communication plan outlines how information is disseminated among stakeholders, including the frequency, methods, and responsible parties. If a sponsor is uninformed about project issues, it suggests that the communication plan is either inadequate or not being followed correctly.
The CompTIA Project+ PK0-005 Certification Study Guide further elaborates on this by stating that:
The communication plan should be reviewed and updated regularly to ensure effective information flow among stakeholders.
In this case, revising the communication plan would address the communication gaps, ensuring that the sponsor and other stakeholders receive timely and accurate information about project issues and developments.
Question #113
A company needs to have structured cabling installed in one of its buildings.
Which of the following would be the best document for the company to use to obtain and compare information on cabling services and costs from various vendors?
- A . RFB
- B . RFQ
- C . RF
- D . RFP
Correct Answer: D
D
Explanation:
An RFP (request for proposal) is a document that solicits proposals from potential vendors for a
specific project or service. An RFP typically describes the project scope, requirements, evaluation criteria, and instructions for submitting proposals. An RFP is the best document for the company to use to obtain and compare information on cabling services and costs from various vendors, as it allows the company to evaluate the vendors’ qualifications, experience, approach, and pricing12.
D
Explanation:
An RFP (request for proposal) is a document that solicits proposals from potential vendors for a
specific project or service. An RFP typically describes the project scope, requirements, evaluation criteria, and instructions for submitting proposals. An RFP is the best document for the company to use to obtain and compare information on cabling services and costs from various vendors, as it allows the company to evaluate the vendors’ qualifications, experience, approach, and pricing12.
Question #114
A stakeholder raises a concern with a project manager because of the number of emails that have been received before a coding release.
Which of the following actions should the project manager take next?
- A . Inform the CCB to stop communication.
- B . Establish a RACI matrix.
- C . Escalate the communication issues.
- D . Revise the communication plan.
Correct Answer: D
D
Explanation:
When stakeholders express concerns about the volume of communication, it’s important to review and adjust the communication plan to ensure it meets the project’s needs and stakeholders’ preferences. A RACI matrix is useful for defining roles and responsibilities but does not address communication frequency or methods directly. Escalating the issue may not be necessary if it can be resolved by revising the plan. Informing the CCB (Change Control Board) to stop communication is not advisable as the CCB’s role is to oversee changes, not to manage day-to-day communications.
References = The CompTIA Project+ Certification Study Guide provides detailed information on managing the project life cycle, establishing communication plans, and handling stakeholder concerns1.
D
Explanation:
When stakeholders express concerns about the volume of communication, it’s important to review and adjust the communication plan to ensure it meets the project’s needs and stakeholders’ preferences. A RACI matrix is useful for defining roles and responsibilities but does not address communication frequency or methods directly. Escalating the issue may not be necessary if it can be resolved by revising the plan. Informing the CCB (Change Control Board) to stop communication is not advisable as the CCB’s role is to oversee changes, not to manage day-to-day communications.
References = The CompTIA Project+ Certification Study Guide provides detailed information on managing the project life cycle, establishing communication plans, and handling stakeholder concerns1.
Question #115
A critical business initiative introduced new processes and technology to the organization.
Which of the following approaches should be used to ensure the deliverables are increasingly adopted and leveraged by the organization over time?
- A . Creation of a social news forum
- B . Management directives to use the new system
- C . New user kickoff meeting
- D . Monthly feedback and training sessions
Correct Answer: D
D
Explanation:
Monthly feedback and training sessions are the best approach to ensure that the deliverables of a critical business initiative are increasingly adopted and leveraged by the organization over time. Feedback and training sessions are communication and learning activities that provide information and guidance on how to use and benefit from the new processes and technology introduced by the initiative. Feedback and training sessions can help to increase awareness, understanding, acceptance, and adoption of the deliverables among the organization’s employees and stakeholders. They can also help to identify and address any issues or challenges that may arise during the implementation and transition phases.
D
Explanation:
Monthly feedback and training sessions are the best approach to ensure that the deliverables of a critical business initiative are increasingly adopted and leveraged by the organization over time. Feedback and training sessions are communication and learning activities that provide information and guidance on how to use and benefit from the new processes and technology introduced by the initiative. Feedback and training sessions can help to increase awareness, understanding, acceptance, and adoption of the deliverables among the organization’s employees and stakeholders. They can also help to identify and address any issues or challenges that may arise during the implementation and transition phases.
Question #116
A client provides a project plan to the assigned project manager and suggests that the project manager and team just need to execute the plan.
Upon further investigation, the document contains:
• Purpose
• Scope of work
• Location of work
• Period of performance
• Deliverables schedule
• Applicable standards
• Acceptance criteria
• Special requirements
• Payment schedule
Which of the following documents did the client provide to the project manager?
- A . RFP
- B . WBS
- C . SLA
- D . SOW
Correct Answer: D
D
Explanation:
The client provided a statement of work (SOW) to the project manager and suggested that the project manager and team just need to execute the plan. A SOW is a document that defines the scope, deliverables, schedule, and terms and conditions of a project or contract. A SOW typically includes information such as purpose, scope of work, location of work, period of performance, deliverables schedule, applicable standards, acceptance criteria, special requirements, and payment schedule. A SOW can help to establish a common understanding and agreement between the client and the service provider on what needs to be done and how it will be done.
D
Explanation:
The client provided a statement of work (SOW) to the project manager and suggested that the project manager and team just need to execute the plan. A SOW is a document that defines the scope, deliverables, schedule, and terms and conditions of a project or contract. A SOW typically includes information such as purpose, scope of work, location of work, period of performance, deliverables schedule, applicable standards, acceptance criteria, special requirements, and payment schedule. A SOW can help to establish a common understanding and agreement between the client and the service provider on what needs to be done and how it will be done.
Question #117
During project initiation, a project manager needs to establish the communication channel that will be used to deliver weekly presentations to stakeholders who are across the country.
Which of the following would be the best communication channel to use?
- A . In-person meetings
- B . Email
- C . Telephone
- D . Videoconference
Correct Answer: D
D
Explanation:
A videoconference is the best channel for delivering weekly presentations to geographically dispersed stakeholders because it supports real-time, synchronous communication while enabling visual content sharing (slides, dashboards, demos) and interactive Q&A. CompTIA Project+ emphasizes selecting communication methods appropriate to the audience and purpose; presentations generally benefit from richer media than text-only channels, especially when alignment and decision-making are needed.
“In-person meetings” (A) are impractical “across the country” on a weekly cadence due to travel cost, time, and logistics. “Email” (B) can distribute slide decks, but it’s asynchronous and often results in misunderstandings, delayed feedback, and lower engagement―weak for a presentation format requiring discussion. “Telephone” (C) is synchronous but lacks visuals, making it harder to present complex status, plans, or demonstrations effectively.
Using videoconferencing also supports meeting best practices: agenda and timeboxing, screen sharing for consistent messaging, and easy recording (where appropriate) to help absent stakeholders catch up―aligning with Project+ meeting and communication management expectations.
D
Explanation:
A videoconference is the best channel for delivering weekly presentations to geographically dispersed stakeholders because it supports real-time, synchronous communication while enabling visual content sharing (slides, dashboards, demos) and interactive Q&A. CompTIA Project+ emphasizes selecting communication methods appropriate to the audience and purpose; presentations generally benefit from richer media than text-only channels, especially when alignment and decision-making are needed.
“In-person meetings” (A) are impractical “across the country” on a weekly cadence due to travel cost, time, and logistics. “Email” (B) can distribute slide decks, but it’s asynchronous and often results in misunderstandings, delayed feedback, and lower engagement―weak for a presentation format requiring discussion. “Telephone” (C) is synchronous but lacks visuals, making it harder to present complex status, plans, or demonstrations effectively.
Using videoconferencing also supports meeting best practices: agenda and timeboxing, screen sharing for consistent messaging, and easy recording (where appropriate) to help absent stakeholders catch up―aligning with Project+ meeting and communication management expectations.
Question #118
A project manager provided the team with a summary Gantt chart for the project. The team, however, has expressed interest in seeing the sequencing between all of the tasks.
Which of the following should the project manager provide?
- A . Project network diagram
- B . Fishbone diagram
- C . Burndown chart
- D . Milestone chart
Correct Answer: A
A
Explanation:
To show sequencing between all tasks (i.e., predecessor/successor relationships and dependency flow), the PM should provide a project network diagram. A summary Gantt chart is great for high-level timelines and major bars, but it can hide the detailed dependency logic that explains why tasks occur in a particular order and how delays propagate. In the CompTIA Project+ objectives, “Project network diagram” is explicitly listed among the key tracking charts/diagrams used to inform project decisions (alongside Gantt and milestone charts).
The other choices don’t match the need. A fishbone (Ishikawa) diagram is a root-cause analysis tool for quality issues, not for schedule dependencies. A burndown chart is used mainly in Agile to show remaining work over time, not task-to-task sequencing. A milestone chart highlights key dates, but it doesn’t show the detailed dependency chain between tasks.
So, to satisfy the team’s request for full sequencing visibility, the PM should share a project network
diagram.
A
Explanation:
To show sequencing between all tasks (i.e., predecessor/successor relationships and dependency flow), the PM should provide a project network diagram. A summary Gantt chart is great for high-level timelines and major bars, but it can hide the detailed dependency logic that explains why tasks occur in a particular order and how delays propagate. In the CompTIA Project+ objectives, “Project network diagram” is explicitly listed among the key tracking charts/diagrams used to inform project decisions (alongside Gantt and milestone charts).
The other choices don’t match the need. A fishbone (Ishikawa) diagram is a root-cause analysis tool for quality issues, not for schedule dependencies. A burndown chart is used mainly in Agile to show remaining work over time, not task-to-task sequencing. A milestone chart highlights key dates, but it doesn’t show the detailed dependency chain between tasks.
So, to satisfy the team’s request for full sequencing visibility, the PM should share a project network
diagram.
Question #119
Project stakeholders have asked the team to use Scrum to run a software implementation project.
Which of the following is most likely to take place during a Scrum ceremony?
- A . Reviewing project blockers
- B . Defining roles and responsibilities
- C . Establishing a project schedule
- D . Determining a project budget
Correct Answer: A
A
Explanation:
According to Four agile ceremonies, demystified, one of the Scrum ceremonies is the daily stand-up, which is a short meeting to discuss progress and identify blockers. Blockers are any issues or impediments that prevent the team from completing their tasks or achieving their goals. Reviewing project blockers during the daily stand-up helps the team to resolve them quickly, collaborate effectively, and stay on track1. The other options are not likely to take place during a Scrum ceremony, as they are either part of the initial project planning or outside the scope of Scrum.
A
Explanation:
According to Four agile ceremonies, demystified, one of the Scrum ceremonies is the daily stand-up, which is a short meeting to discuss progress and identify blockers. Blockers are any issues or impediments that prevent the team from completing their tasks or achieving their goals. Reviewing project blockers during the daily stand-up helps the team to resolve them quickly, collaborate effectively, and stay on track1. The other options are not likely to take place during a Scrum ceremony, as they are either part of the initial project planning or outside the scope of Scrum.
Question #120
A project manager is managing a virtual team across the country. As reported in the retrospective, the team morale has decreased due to additional production issues.
Which of the following meeting tools is the best option to record results in the retrospective?
- A . Presentation
- B . Wiki
- C . Chat
- D . Polling
Correct Answer: B
B
Explanation:
A wiki is the best tool to record retrospective results for a distributed/virtual team because it provides a shared, persistent, easily editable knowledge base where outcomes can be documented and revisited. Retrospectives produce actionable items such as what went well, what didn’t, root causes/themes (e.g., production issues), and improvement experiments with owners and due dates. A wiki supports this by enabling structured pages, version history, links to incident records, and ongoing updates―helping the team track whether morale and operational stability improve over time. CompTIA Project+ includes meeting management and documentation practices (agendas, notes, action items) and recognizes collaboration tools used to capture and share project knowledge.
A presentation is typically one-way and not ideal for ongoing collaborative updates. Chat is transient and hard to curate as a long-term record; key decisions and actions get buried. Polling is useful for quick sentiment checks (which can help measure morale), but it doesn’t serve as the primary system to document discussion, decisions, and actions from the retrospective.
Therefore, to record retrospective results clearly and durably for a virtual team, the PM should use a wiki.
B
Explanation:
A wiki is the best tool to record retrospective results for a distributed/virtual team because it provides a shared, persistent, easily editable knowledge base where outcomes can be documented and revisited. Retrospectives produce actionable items such as what went well, what didn’t, root causes/themes (e.g., production issues), and improvement experiments with owners and due dates. A wiki supports this by enabling structured pages, version history, links to incident records, and ongoing updates―helping the team track whether morale and operational stability improve over time. CompTIA Project+ includes meeting management and documentation practices (agendas, notes, action items) and recognizes collaboration tools used to capture and share project knowledge.
A presentation is typically one-way and not ideal for ongoing collaborative updates. Chat is transient and hard to curate as a long-term record; key decisions and actions get buried. Polling is useful for quick sentiment checks (which can help measure morale), but it doesn’t serve as the primary system to document discussion, decisions, and actions from the retrospective.
Therefore, to record retrospective results clearly and durably for a virtual team, the PM should use a wiki.