Practice Free PEGACPDC25V1 Exam Online Questions
U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the Journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?
- A . The customer always receives the most relevant action, even if an action is not a part of any journey.
- B . The bank implemented upweighting for the third stage.
- C . The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
- D . The customer can be Involved in only one active journey at a given moment.
U+- Bank uses Next-Best-Action Designer to configure engagement policies for different customer segments. A business user wants to create reusable policy conditions that can apply across multiple actions and campaigns. The user must understand when the save-to-library feature is available.
When is the save-to-library option unavailable for engagement policy conditions?
- A . When the business user configures the conditions with arbitration parameters.
- B . When the business user applies conditions to group-level policies.
- C . When the business user configures the conditions with strategy rules or parameterized When conditions.
- D . When the business user configures the conditions at the action level.
Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.
Which process should the business user follow to implement the new action?
- A . Access the Customer Decision Hub portal directly and create the action on the Action landing page
- B . Use the bulk import functionality to upload the action configuration from a spreadsheet
- C . Create a change request specifying action details, which will then be processed by NBA specialists
- D . Contact the IT department to develop the action artifacts outside the standard workflow
U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
As a decisioning architect, how do you recommend the bank implements this requirement?
- A . Create an external email treatment and use an external tool to design the email.
- B . Create an external email treatment and use Customer Decision Hub to design the email.
- C . Create an internal email treatment and import the email content HTML.
- D . Create an internal email treatment and use Customer Decision Hub to design the email.
A
Explanation:
To implement this requirement, you need to create an external email treatment and use an external tool to design the email. An external email treatment is a type of treatment that allows you to use a third-party email service provider to send emails to your customers. You can configure the external email treatment with the name of the provider, the authentication details, and the template ID that corresponds to the email content that you design using an external tool. This way, you can leverage your existing tools and processes for sending emails, while still using Customer Decision Hub to select the best actions and treatments for your customers.
Verified Reference: Pega Academy – Decisioning Consultant – Creating external treatments
As a decisioning architect, how can you optimize the strategies that are based on Insights that you gain from the AI Insight feature in the Customer Profile Viewer?
- A . By understanding how engagement policies are being used and why certain actions are filtered
- B . By integrating social media analytics into the Customer Profile Viewer
- C . By understanding how action performance is used and why new actions are required
- D . By generating automated marketing campaigns based on customer data