Practice Free PEGACPDC25V1 Exam Online Questions
How does Pega ensure that decision strategies remain effective over time?
- A . By disabling actions that have lower priorities
- B . By enforcing manual updates periodically
- C . By leveraging adaptive models to update predictions in real time
- D . By using predefined static rules
U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
Which type of outbound interaction do you configure to implement this requirement?
- A . Scheduled update
- B . Security event
- C . Customer event
- D . Priority communication
D
Explanation:
A priority communication is a type of outbound interaction that allows you to send urgent messages to customers that are not related to any specific offer or proposition. You can use priority communications to inform customers about important events or changes that affect their relationship with your organization. In this case, the bank wants to share the new temporary contact details with all customers over an SMS, so creating a priority communication is the best option. Verified [Pega Decisioning Consultant | Pega Academy]
A mortgage company defines a new suppression policy to limit promotional emails for home loan offers. The policy is complete, but it must be applied to all to home loan actions. The implementation team must associate this policy with the appropriate business structure.
Where should the team associate the contact policy to apply it to home loan promotions?
- A . The Engagement policy tab to apply the policy to home loan action group.
- B . The Contact policy configuration to update outcome tracking preferences only.
- C . The Constraints tab to edit customer contact limits for email channels.
- D . The Designer settings to modify global suppression rules for home loan action group.
As a decisioning architect, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend?
(Choose Three)
- A . Service
- B . Collections
- C . Resource Planning
- D . Accounting
- E . Retention
MyCo, a telecom company, recently introduced a new mobile handset offer, MyFone 14 Pro, for its premium customers. As the bank has financial targets to meet, the business decides to boost the MyFone 14 Pro offer.
As a decisioning architect, how can you ensure that the MyFone 14 Pro offer is prioritized over other offers?
- A . Increase the business weight of the MyFone 14 Pro offer.
- B . Increase the starting propensity of the MyFone 14 Pro offer.
- C . Increase the context weight of the MyFone 14 Pro offer.
- D . Increase the business value of the MyFone 14 Pro offer.
A
Explanation:
The business weight is a parameter that allows you to manually adjust the priority of an offer based on your business objectives and preferences. The business weight is multiplied by the business value and the propensity to calculate the final priority score of an offer. A higher business weight means a higher priority score, making the offer more likely to be selected and presented to the customer. Therefore, if you want to boost an offer, you can increase its business weight. Verified Pega Decisioning Consultant | Pega Academy
MyCo, a mobile company, uses Pega Customer Decision Hub™ to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what do you configure to select the best offer from both groups based on customer behavior?
- A . Enable a business value in the prioritization formula.
- B . Create an adaptive model rule at the Issue-level.
- C . Ensure that the propensity is enabled in Arbitration tab.
- D . Create a prioritization decision strategy at the Group-level.
C
Explanation:
To select the best offer from both groups based on customer behavior, you need to ensure that the propensity is enabled in Arbitration tab. Propensity is a measure of how likely a customer is to accept an offer, based on their past behavior and profile. By enabling propensity in Arbitration tab, you can compare the propensities of different offers across groups and select the one with the highest propensity as the next best action. Verified Pega Academy – Decisioning Consultant – Arbitrating actions
MyCo, a mobile company, uses Pega Customer Decision Hub™ to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what do you configure to select the best offer from both groups based on customer behavior?
- A . Enable a business value in the prioritization formula.
- B . Create an adaptive model rule at the Issue-level.
- C . Ensure that the propensity is enabled in Arbitration tab.
- D . Create a prioritization decision strategy at the Group-level.
C
Explanation:
To select the best offer from both groups based on customer behavior, you need to ensure that the propensity is enabled in Arbitration tab. Propensity is a measure of how likely a customer is to accept an offer, based on their past behavior and profile. By enabling propensity in Arbitration tab, you can compare the propensities of different offers across groups and select the one with the highest propensity as the next best action. Verified Pega Academy – Decisioning Consultant – Arbitrating actions
To access a property from an unconnected component, you use the
- A . customer-dot-property construct
- B . property value
- C . component-dot-property construct
- D . dot-property value directly
C
Explanation:
To access a property from an unconnected component, you use the component-dot-property construct. For example, if you want to access the property .Rank from an unconnected component named ActionRanking, you use ActionRanking.Rank. Verified Pega Academy – Decisioning Consultant – Accessing properties from unconnected components
U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.
Which statement is true about customer journeys in Pega Customer Decision Hub?
- A . Active customer journeys become inactive when Pega AI detects a better action outside the journey.
- B . Actions outside a customer journey are upweighted to ensure that the system also takes them into consideration.
- C . Customers can participate in multiple customer journeys simultaneously.
- D . Customers are placed in all available customer journeys from the start to ensure that the system takes all actions into consideration.
MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers’ needs in the prioritization formula, to Improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?
- A . Context weighting
- B . Business value
- C . Propensity
- D . Business weighting