Practice Free MB-240 Exam Online Questions
One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.
You need to provide a recommendation about the Field Service customer experience portal.
What should you recommend?
- A . Select the Partner portal template to deploy the Field Service customer experience portal.
- B . Select the Customer Self-service portal template to deploy the Field Service customer experience portal.
- C . Deploy the Field Service customer portal as a standalone experience.
- D . Deploy the Field Service customer experience package with any portal.
You are a Microsoft Dynamics 365 Field Service dispatcher. A customer’s work order has a particular characteristic and time requirement that is different from most other work orders. You need to be shown the most suitable resources, and manually book the one that matches the customer’s requirements.
What should you do?
- A . Schedule by using drag and drop on the Schedule Board.
- B . Schedule by using the Schedule Assistant.
- C . Schedule the using Resource Scheduling Optimization.
- D . Schedule by building a rule to automatically assign the customer-preferred resource.
quickly look at the board, and determine who is internal versus external.
You need to ensure dispatchers can see the resource type.
In which two places should you add the Resource Type field? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point
- A . To Resource Details View
- B . To Resource Cell Template
- C . To Retrieve Resources Query
- D . To Resource Tooltips View
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A . Assign the Field Service-Administrator security role to the RSO user.
- B . Add the RSO dispatcher role to a dispatcher.
- C . Enable Resource Scheduling Optimization.
- D . Set Connect to Maps as Yes.
- E . Add RSO to the profile Field Service-Administrator.