Practice Free MB-240 Exam Online Questions
You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you can see the entity.
What should you do?
- A . Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
- B . Enable the entity for mobile.
- C . Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
- D . Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.
Planned maintenance services perform regular and planned checks for their customers.
* Inspectors are assigned to all regions based on skills and expertise.
* Installers are assigned to multiple territories in a geographic region 1 Repair technicians a-e employees and subcontractors
* Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to technicians based on skills.
All the inspection, repair, and installation employees utilize the field Service mobile app Dispatchers can see all work request data for their region and see all the bookable resources.
Job structures
typical job assignments are as follows:
• Inspections: 1 -2 resources
• Installations: minimum 2 resources. 1 expert
• Repairs: 1-3 resources
Skills and certifications
The following spreadsheet tracks the skills and certifications earned by each internal employee:
The Service areas are:
For each type of job. there must be at least one certified or highly experienced resource on the job. Their current system does not have a way to maintain the availability of a service, maintain the subcontractor’s insurance details, certifications, and more options for inspectors. All work is printed out and provided as a hard copy to the resources. It is not easy to distribute the new updated materials for the service c* share the new troubleshooting guides. Planned changes
LitWare plans to implement Dynamics 365 Field Service.
The requirements gathered during analysis are:
Work orders and scheduling
• Scheduling based on resource skill and number of required resources based on job type and duration.
• Planned Maintenance emergency calls take priority over other types of fobs.
• Schedule resources based on location, maximizing total work hours and then minimizing drive time.
• Ability to track technician time.
• Ability to configure rates and pay types.
• Ability to easily see when a resource is on Time Off on the schedule board
• All resource time-off requests should be approved by both their manager and their line manager
Service contracts
• Set up and create a Planned Maintenance type of contract.
• Define the coverage of the regions by the work.
Inspection management
• Ability to configure inspections.
• Ability fen inspections to be linked with work orders and customer assets.
Resources
• Implement company holidays for U.S. and Canada.
• Implement various pay types based on overtime, weekends and holidays, travel and regular time.
• Implement paid time off.
• Ability for resource calendars to reflect resource time off and work hours.
• Access to jobs assigned for the day.
• Ability to capture the validity of the insurance and send a 90-day reminder notification before the expiry.
• Activate geocoding throughout the system.
• Use territories for accounts, resources, and work orders.
• Enable Microsoft SharePoint Integration.
Field Service mobile app
• Ability for technician to access work orders and asset details.
• Ability to perform inspections on the mobile app
• Ability to work through offline mode.
• Ability to enter time for The work.
Technical Requirements
Resources requite the ability to:
• Configure work hours templates based on their time zone.
• Access and view their skill. skill level, and certification data
• Certifications set to expire over the next 90 days should show highlighted in Yellow.
o Certifications already expired will show in Red.
• Access documents either online or offline.
• Have the" time-off requests enabled for approval by default for resource who has skill of electrical, and have the requests approved by both their manager and line manager.
Work orders
• The ability to have templates for work orders.
o Templates will provide guidance for technicians, and help recommend products and default services.
• Work orders created from a PM contract need to have a status a Service Contract Inspections:
• Ability to configure advance inspections with conditional logics based on the questions,
• Ability to use the latest inspections for analytics on a weekly basis.
• Ability to perform ad-hoc inspections with assets.
• Ability for users to export responses.
Security and access
• Technicians m the field should only see work orders scheduled for today.
• Technicians should have the option to enter manual time.
• Technicians should have the option to complete the inspections.
• Technicians should have the ability to access relevant apps to complete the job.
• Technicians should have the ability to access the guides.
• Administrators should have access to the technician usage of the guides.
DRAG DROP
LitWare has requirements for configuring the Insurance.
Vou are responsible for setting up the system to manage the insurance
Which three actions should you perform in sequence? lo answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.
You recently created a new schedule board tab.
You need to ensure that only a subset of users can view this new tab.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
- A . From the schedule board setting, ensure the record is shared with the appropriate users or teams.
- B . Ensure the schedule board tab is configured to be shared with specific people.
- C . Ensure the users have the proper security role.
- D . From the schedule board setting, email the record link to the appropriate users or teams.
You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
- A . Add a regional price list to the agreement that includes the price for products and services used.
- B . Add a regional price list to the work order product that includes the price for products and services used.
- C . Add a territory relationship to the work order that includes the price for products and services used.
- D . Add a regional price list to the work order type that includes the price for products and services used.
- E . Add a territory relationship to the agreement that includes the price for products and services used.
You are working with your customer to define their schedule board.
Your customer needs you to add or create additional views for their scheduling team.
Solution: Edit the Schedule Board Settings, and update the Requirements Panel to include the new or existing view.
Does this meet the goal?
- A . Yes
- B . No
You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven apps when they log into Dynamics 365, even though only a single workstream is relevant to their work.
You need to configure the model-driven apps to ensure users can only see the single model-driven app relevant to their work.
What should you do?
- A . Ensure each model-driven app is saved with all security roles applied, and each user is only given the security role relevant for their workstream.
- B . Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system administrator security role.
- C . Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.
- D . Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system customizer security role.
DRAG DROP
Your company’s inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer’s request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
DRAG DROP
Your company’s inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer’s request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.
You need to provide a recommendation about the Field Service customer experience portal.
What should you recommend?
- A . Select the Partner portal template to deploy the Field Service customer experience portal.
- B . Select the Customer Self-service portal template to deploy the Field Service customer experience portal.
- C . Deploy the Field Service customer portal as a standalone experience.
- D . Deploy the Field Service customer experience package with any portal.