Practice Free MB-240 Exam Online Questions
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create Asset Properties to describe each component for viewing in a hierarchy.
Does this meet the goal?
- A . Yes
- B . No
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create Asset Properties to describe each component for viewing in a hierarchy.
Does this meet the goal?
- A . Yes
- B . No
You are the Dynamics 365 Field Service technician manager for Contoso Ltd.
Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.
You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.
What should you do to avoid double billing your customers that have agreements?
- A . Manually update the Invoice lines prior to sending to the customer.
- B . Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted
- C . Update the Invoice Journal lines to ensure the lines are $0.00.
- D . Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.
You are the Dynamics 365 Field Service technician manager for Contoso Ltd.
Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.
You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.
What should you do to avoid double billing your customers that have agreements?
- A . Manually update the Invoice lines prior to sending to the customer.
- B . Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted
- C . Update the Invoice Journal lines to ensure the lines are $0.00.
- D . Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.
You are the Dynamics 365 Field Service technician manager for Contoso Ltd.
Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.
You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.
What should you do to avoid double billing your customers that have agreements?
- A . Manually update the Invoice lines prior to sending to the customer.
- B . Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted
- C . Update the Invoice Journal lines to ensure the lines are $0.00.
- D . Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.
You are the Dynamics 365 Field Service technician manager for Contoso Ltd.
Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.
You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.
What should you do to avoid double billing your customers that have agreements?
- A . Manually update the Invoice lines prior to sending to the customer.
- B . Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted
- C . Update the Invoice Journal lines to ensure the lines are $0.00.
- D . Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.
You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities.
What should you do?
- A . Create a new role and assign it to the technicians.
- B . In the mobile offline profile, add a custom data filter to the entity.
- C . Go to the mobile offline profile, and add the entity.
- D . Add the entity to the site map of the Field Service mobile model-driven app.
DRAG DROP
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP
LitWare has requirements for configuring the Field Service mobile app. and you are responsible for setting up the system to meet those requirements.
You need to set up help documents related to the requirements as per the case study.
How should you configure the user settings? To answer, move the appropriate configurations to the correct location. You may use each configuration once or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct match is worth one point.
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
- A . Incident Type contains appropriate Service Tasks, Products, and Services.
- B . Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
- C . Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
- D . Agreement Booking Setup contains appropriate Service Tasks, Products, and Services