Practice Free ITIL 4 Specialist Create Deliver and Support Exam Online Questions
Question #21
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
- A . Onshoring
- B . Insourcing
- C . Offshoring
- D . Nearshoring
Correct Answer: D
Question #22
An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed.
What does this situation describe?
- A . Cooperation
- B . Servant leadership
- C . Algorithmic task
- D . Heuristic task
Correct Answer: D
Question #23
Measure the overall success of multiple changes by the outcome that is created
- A . 1 and 2
- B . 2 and 3
- C . 3 and 4
- D . 1 and 4
Correct Answer: C
Question #24
Which of the following involves consideration of the skills and availability of both internal and external resources?
- A . Build vs buy
- B . Swarming
- C . Triage prioritization
- D . Shift-left approach
Correct Answer: A