Practice Free ITIL 4 Specialist Collaborate Assure and Improve Exam Online Questions
How do Service Level Management and Continual Improvement work together?
- A . They operate independently
- B . Service Level Management sets targets for improvement
- C . Continual Improvement only applies after a service is live
- D . They are only relevant during major incidents
How can the relationship between Change Control and Service Validation and Testing be described?
- A . They are unrelated and do not impact each other.
- B . Change Control preempts Service Validation and Testing.
- C . They interact to ensure successful implementation of changes.
- D . Change Control ignores the testing phase.
What role do continual improvement practices play in ITIL 4?
- A . They focus solely on cost reduction
- B . They ensure practices are up-to-date and aligned with business needs
- C . They prioritize IT compliance above all
- D . They eliminate the need for process documentation
What is the benefit of a shared understanding of goals among stakeholders?
- A . Increased confusion about project objectives
- B . Decreased collective accountability
- C . Enhanced collaboration and decision-making
- D . Reduced time spent on meetings
Which maturity level in the ITIL Maturity Model indicates that a practice is fully optimized for its purpose?
- A . Initial
- B . Managed
- C . Defined
- D . Optimizing
Which of the following metrics can be used to assess maturity in service delivery practices?
- A . Customer satisfaction scores
- B . Number of servers in the infrastructure
- C . Total budget for IT
- D . Number of software licenses
What role does Continuous Improvement play in the integration of practices within value streams?
- A . It introduces unnecessary complexity
- B . It enhances the understanding of customer value only
- C . It focuses solely on risk management
- D . It drives ongoing optimization and better value delivery
What is the result of not regularly assessing the maturity of IT practices?
- A . Increased customer satisfaction
- B . Enhanced collaboration
- C . Missed opportunities for improvement
- D . Better alignment with business strategies
How does Service Configuration Management support other practices in ITIL?
- A . It provides a repository of all service components.
- B . It limits the needed information for decision-making.
- C . It discourages changes to established configurations.
- D . It isolates configuration data from other information.
Which of the following is an example of a qualitative metric?
- A . Number of incidents resolved within an SLA.
- B . Customer satisfaction scores.
- C . Time taken to resolve an incident.
- D . System uptime percentage.