Practice Free ITIL 4 Specialist Collaborate Assure and Improve Exam Online Questions
Which principle reinforces the importance of understanding stakeholder requirements in ITIL 4?
- A . Start where you are
- B . Progress iteratively with feedback
- C . Focus on value
- D . Optimize and automate
What is the impact of ineffective practice integration on the value stream?
- A . Enhanced customer satisfaction
- B . Improved resource utilization
- C . Increased duplication of effort
- D . Greater adaptability to change
Which principle emphasizes maintaining a holistic approach to service management?
- A . Focus on value
- B . Start where you are
- C . Collaborate and promote visibility
- D . Optimize and automate
Which aspect does the ITIL Maturity Model emphasize for measuring practice effectiveness?
- A . Cost of services
- B . Process efficiency and outcomes
- C . Technical specifications
- D . Number of staff trained
What does the term "service level agreement" (SLA) primarily help to establish?
- A . A framework for internal team competition
- B . Shareholders’ expectations
- C . Clear expectations and responsibilities between service providers and customers
- D . A fixed price for all services
Which practice ensures the alignment of IT services with business goals by measuring performance?
- A . Service Level Management
- B . Technical Management
- C . Incident Management
- D . Knowledge Management
What is the primary purpose of the ITIL Maturity Model?
- A . To increase the number of ITIL practices in an organization
- B . To assess and improve the capabilities of organizational practices
- C . To define the ITIL framework standards
- D . To eliminate the use of outdated practices
How can organizations ensure their metrics drive performance improvement?
- A . By creating static metrics that do not change over time.
- B . By regularly reviewing and adjusting metrics based on results and feedback.
- C . By using only financial metrics.
- D . By excluding stakeholder input from the process.
Which of the following is a benefit of integrating multiple practices within value streams?
- A . Increased complexity
- B . Reduced stakeholder satisfaction
- C . Improved flow of work and creation of value
- D . Increased costs
At what stage does a practice exhibit continuous improvement in the ITIL Maturity Model?
- A . Initial
- B . Managed
- C . Optimizing
- D . Defined