Practice Free ITIL 4 Specialist Collaborate Assure and Improve Exam Online Questions
When establishing success factors for a practice, which of the following should be prioritized?
- A . Financial costs above all else.
- B . Alignment with organizational objectives and stakeholder needs.
- C . Implementation of the latest technologies.
- D . Focus exclusively on IT processes.
What does the term "baseline" refer to in the context of service metrics?
- A . An unchangeable standard
- B . A fixed point used for future comparison
- C . A method of task prioritization
- D . A tool for financial forecasting
Which of the following is a challenge in ensuring stakeholder understanding of operational requirements?
- A . Clear documentation of processes
- B . Varying levels of stakeholder maturity
- C . Availability of technology
- D . Adequate training resources
Which ITIL practice is critical for ensuring all changes are documented and tracked effectively?
- A . Incident Management
- B . Change Control
- C . Service Desk
- D . Availability Management
In the ITIL Maturity Model, what does a maturity assessment typically evaluate?
- A . Financial expenditure on IT
- B . Stakeholder satisfaction levels
- C . Effectiveness and efficiency of practices
- D . Number of incidents reported
What is an effective approach to integrate practices into value streams according to ITIL 4?
- A . Implementing practices in isolation
- B . Focusing on technology over processes
- C . Collaborating across teams and aligning goals
- D . Eliminating communication between practices
Which practice is essential for fostering collaboration in value streams?
- A . Change Control
- B . Incident Management
- C . Service Desk
- D . Continual Improvement
What challenge may arise when integrating ITIL practices into value streams?
- A . Improved stakeholder engagement
- B . Resistance to change from employees
- C . Enhanced process visibility
- D . Greater alignment with business goals
In the context of ITIL, what should happen if a metric indicates that a practice is underperforming?
- A . Ignore the metric and continue as usual.
- B . Conduct a root cause analysis to understand the issues.
- C . Increase budgets to improve performance.
- D . Blame team members for poor outcomes.
What is meant by the term "value" in the context of ITIL 4?
- A . Financial return from services
- B . Customer satisfaction with products
- C . The perceived benefits derived from a service
- D . Efficiency of service operations