Practice Free ITIL 4 Specialist Collaborate Assure and Improve Exam Online Questions
How do the practices of Service Management and Change Control work together in an organization?
- A . Service Management relies on Change Control for risk analysis.
- B . Change Control is entirely independent of Service Management.
- C . Service Management does not benefit from Change Control.
- D . Service Management uses Change Control only for urgent changes.
One of the guiding principles of ITIL 4 is "Start Where You Are." What does this principle advocate?
- A . Implementing brand new processes without analysis
- B . Assessing and utilizing existing capabilities and resources
- C . Ignoring current service statuses to innovate
- D . Starting with the most critical service only
What is one challenge organizations face in aligning IT services with business requirements?
- A . Lack of communication
- B . Excessive documentation
- C . Overbudgeting
- D . Inflexibility of technology
What is a key challenge when integrating practices into value streams?
- A . Clear communication and collaboration
- B . Resistance to change among employees
- C . Overemphasis on financial metrics
- D . Regular training sessions for teams
Why is it essential to integrate Incident Management with Problem Management?
- A . To reduce the number of changes required
- B . To minimize the impact of incidents on users
- C . To avoid communication between teams
- D . To standardize processes
What is the primary purpose of ITIL 4’s management practices?
- A . To create a framework for developing software
- B . To optimize IT service life cycles
- C . To help organizations achieve value co-creation
- D . To ensure compliance with regulatory standards
What document is typically used to define the metrics and success factors for ITIL practices?
- A . The Service Level Agreement (SLA)
- B . The ITIL Maturity Model
- C . The Performance Vs. Capacity Report
- D . The Continual Improvement Register
Why is it important to understand ‘customer experience’ in ITIL 4?
- A . It reduces operational costs
- B . It focuses solely on IT staff training
- C . It enhances service delivery and value
- D . It limits the scope of service offerings
In which scenario would the integration of Change Control and Release Management be most critical?
- A . When auditing compliance
- B . During routine operations
- C . When deploying new software versions into production
- D . In the event of capacity planning
What is the primary purpose of the ITIL Maturity Model?
- A . To define IT service management processes
- B . To assess the maturity of practices within an organization
- C . To implement service improvement initiatives
- D . To establish service level agreements (SLAs)