Practice Free ITIL 4 Specialist Collaborate Assure and Improve Exam Online Questions
Which key challenge is commonly faced in the adoption of ITIL 4 practices?
- A . Inadequate funding
- B . Resistance to change
- C . Over-reliance on technology
- D . Lack of training programs
What is a common challenge when implementing performance metrics?
- A . Selecting too many metrics
- B . Ensuring metrics align with business goals
- C . Engaging with stakeholders
- D . Developing training materials
Which of the following practices would most benefit from insights gained from Continual Improvement?
- A . Service Request Management
- B . Change Control
- C . Availability Management
- D . All of the above
Why is it important to assess the operational requirements of stakeholders?
- A . To create a less complex IT environment
- B . To minimize the risk of project failure
- C . To allocate more resources to marketing
- D . To increase turnaround times
Which activity is typically the first step in using the ITIL Maturity Model?
- A . Conducting a benchmarking analysis
- B . Identifying key practices to assess
- C . Developing an improvement plan
- D . Training staff on ITIL practices
Which role is essential for ensuring that value streams are effectively integrated across various practices?
- A . Change Manager
- B . Service Owner
- C . IT Architect
- D . Project Coordinator
What role do service level agreements (SLAs) play in metrics and performance improvement?
- A . They define the technical specifications of services
- B . They set expectations and performance targets for services
- C . They are used for financial reporting
- D . They replace the need for customer feedback
What is an important outcome of effective communication with stakeholders?
- A . Increased budget approval
- B . Improved service quality
- C . Reduced training requirements
- D . Enhanced employee morale
What is the first step in using the ITIL Maturity Model for assessment?
- A . Defining desired outcomes
- B . Conducting a maturity assessment
- C . Identifying existing practices
- D . Developing improvement initiatives
In the context of ITIL, what should value stream integration aim to optimize?
- A . Resource allocation
- B . Budget spend
- C . Collaborative efforts
- D . Value delivery