Practice Free ITIL 4 Specialist Collaborate Assure and Improve Exam Online Questions
Question #101
What is the primary purpose of engaging stakeholders in the value co-creation process?
- A . To ensure compliance with regulations
- B . To minimize costs
- C . To gather insights and requirements that align with business goals
- D . To standardize processes
Correct Answer: C
Question #102
Which of the following best describes the concept of ‘co-creation of value’ in ITIL 4?
- A . The process of IT delivering services without user involvement
- B . The collaborative process between service providers and consumers
- C . A methodology for reducing costs in IT service management
- D . The act of transferring service ownership to customers
Correct Answer: B
Question #103
How can integrating practices into value streams help in identifying waste?
- A . By maximizing resources
- B . By analyzing dependencies and bottlenecks
- C . By reducing team collaboration
- D . By increasing the number of practices used
Correct Answer: B
Question #104
In ITIL 4, which term refers to a set of coordinated activities designed to deliver value?
- A . Service
- B . Process
- C . Practice
- D . Incident
Correct Answer: A
Question #105
Which of the following is a measure of customer satisfaction in ITIL?
- A . Net Promoter Score (NPS)
- B . Incident resolution time
- C . Average response time
- D . Change success rate
Correct Answer: A
Question #106
How often should organizations review their metrics and success factors for relevance?
- A . Once every five years
- B . Only when problems arise
- C . Annually or as needed
- D . After every major incident
Correct Answer: C
Question #107
Which of the following is NOT an outcome of effective practice integration within value streams?
- A . Confusion among teams
- B . Faster time to market
- C . Better quality of services
- D . Enhanced stakeholder collaboration
Correct Answer: A
Question #108
What is a common challenge when applying the ITIL Maturity Model for capability assessments?
- A . Lack of documented procedures
- B . Over-reliance on automated tools
- C . Consistent stakeholder engagement
- D . Clear understanding of success metrics
Correct Answer: A