Practice Free ITIL 4 Specialist Collaborate Assure and Improve Exam Online Questions
Which of the following best describes a successful stakeholder engagement strategy?
- A . Engaging stakeholders only during project initiation
- B . Continuous communication throughout the project lifecycle
- C . Limiting stakeholder involvement to senior management
- D . Using a one-size-fits-all approach
What technique can be used to ensure that all stakeholder perspectives are considered when defining business goals?
- A . Brainstorming sessions
- B . SWOT analysis
- C . Stakeholder mapping
- D . Risk management workshops
Which practice primarily contributes to understanding service value from a stakeholder perspective?
- A . Strategy
- B . Engage
- C . Design
- D . Transition
How does the practice of Release Management interact with Change Control?
- A . Release Management does not interact with Change Control
- B . Release Management implements changes approved by Change Control
- C . Change Control creates releases for new services
- D . Change Control manages the release budget
How can organizations best ensure stakeholders are aware of strategic goals?
- A . Establishing a formal communication plan
- B . Sending monthly newsletters
- C . Holding quarterly meetings only
- D . Relying on informal discussions
Which type of metric is primarily focused on user satisfaction and experience?
- A . Process metrics
- B . Service metrics
- C . Project metrics
- D . Workload metrics
What does the term ‘service relationship’ encompass in ITIL 4?
- A . Only the interactions between the service provider and customers
- B . A comprehensive set of interactions between all stakeholders involved
- C . The contractual obligations between providers and consumers
- D . The processes of delivering incidents and requests
In ITIL 4, what does the term "value co-creation" refer to?
- A . Delivering services only to external customers
- B . The collaboration between service providers and consumers to create value
- C . Offering discounts to customers
- D . Reducing the number of service interruptions
Which ITIL practice is primarily responsible for ensuring that services meet business needs and are in line with service architecture?
- A . Problem Management
- B . Service Level Management
- C . Change Control
- D . Knowledge Management
How does the Problem Management practice interact with Incident Management?
- A . Problem Management has no relation to Incident Management
- B . Incident Management seeks to prevent incidents, while Problem Management seeks to resolve them
- C . Incident Management identifies root causes, while Problem Management restores services
- D . Problem Management resolves incidents as they arise